Administration Team Leader

2 days ago

Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: /WC/01-09/576/10/PR2**

**Job Title: Administration Team Leader**

**Location: Glasgow **-**_Applicants must have the right to work in the UK_**

**Contract**:Permanent**

**Hours per week: Monday to Friday - 37.5 hours per week**

**Shift rota includes: 7:00 am - 3:30 pm / 8:00 am - 4:30 pm / 9:30 am - 6:00 pm - 37.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.

**Job Overview**

We are currently recruiting for an Administration Team Leader to join our passionate and driven Technical Services team based at our client’s site in Glasgow.

The purpose of this role is to support the Helpdesk Manager in driving the administration team, who are responsible for maintaining our CAFM system, to ensure we deliver agreed services to our customer in line with Contract Service Level Agreements (SLAs).

The Admin Team Leader will ensure we are maximizing resources in order to cover all daily tasks, working closely with our Resource Planners to ensure we deliver agreed services to our customer in line with Contract Service Level Agreements (SLAs) and reducing costs

**Benefits**
- Paid Holiday
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**
- Line management of the admin team ensuring high levels of customer service and accuracy and efficiency with system updates
- Exceed client expectations in the delivery of FM services.
- Focussing resources where required within the team to achieve contract SLAs and KPIs
- Support with the hiring and training of the Administration Team to ensure an effective workforce.
- Work in conjunction with the Operational delivery teams to ensure seamless management of contracts.
- To provide contract information monthly to the Helpdesk Manager.
- Gain an understanding of contractual PMS to ensure that penalties are minimised wherever possible.
- To assist in keeping WIP levels on contracts to a minimum by ensuring the timely completion of jobs.
- Guide and direct the team to ensure any interactions with clients reflect positively on the company.
- Monitor the quality of the admin team's performance to ensure compliance with set standards of courtesy and professionalism.
- Support the Resource Planners with any duties as required during absence and busy periods.
- Effectively manage all chases, escalations, and complaints in line with business processes ensuring customer satisfaction always.
- Deputise for the Helpdesk Manager during any absence.
- Set targets for the team and individuals, ensuring they are reviewed on a regular basis.
- Prioritise numerous competing tasks; continuously monitor the progress of work whilst communicating any delays to the relevant people.
- Effectively manage a significant workload in a fast-paced environment.
- Recognise and develop talent within the team.

People
- Oversee direct reports, providing processes, procedures, training and objectives as necessary to ensure high performance and efficiency.
- Manage any HR and performance issues relating to direct reports.
- Organise training programs for admins in order to update their job knowledge and enhance their skills.
- Support with absences by stepping in/up where necessary.
- Provide ongoing support to direct reports giving feedback daily and through regular one-to-ones.

Customer
- Provide reporting to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
- Ensure client systems are updated within set timescales.
- Ensure clients are kept informed in advance of planned preventative maintenance or reactive visits as per contract agreements, including any changes/delays as appropriate.

Planning & Organising
- Organise day-to-day responsibilities for the team to ensure productivity and performance.
- Produce relevant information and updates required for inclusion in client/contract reports.
- Job by job communication and tracking of the engineering workforce and subcontractors to ensure CAFM systems are accurate and up to date throughout the entirety of the job life.

Commercial / Financial
- Mitigate risk against performance penal

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