Helpdesk Coordinator

2 days ago

Cheadle, United Kingdom Jobwise Ltd Full time

Do you want to join somewhere that really values its employees? That treats all its team members as equals and that when it says youre joining a team, it really means a team, somewhere that values each and every persons contribution?
This company does that
We want people to know that their role is as important as every other person because at the end of the day you will share our values, our mission, and care about our customers and the important role we enable them to do in protecting the public purse by supportingthem to do their jobs
This fantastic team are based in Cheadle but once you are up and running in the role, they offer hybrid working with work from home days on a Monday and Friday To top it all off they work a 35-hour working week and even finish early on a Friday
What will you be doing as a 1st Line Support/ Helpdesk Coordinator?
- Answering the phone and speaking to customers regarding usage of the software platform
- Diverting calls where needed if the enquiry requires escalation
- Acting as first point of contact for any general enquiries and fielding calls where necessary
- Logging all queries on the Help Desk
- Keeping the Help Desk/CRM up to date daily
- Receiving and actioning password resets
- Setting up new users
- Managing the data extracts on a weekly basis
- Updating user permissions and settings
- Adhoc tasks as required
We would LOVE to hear from you if you have the following skills and experience:

- As the software package you will support is bespoke you will have no previous knowledge of this product so a passion for learning new products and supporting technology is key for this role.
- Previous experience in a helpdesk or 1st line Support or First Line support role or similar
- Interested in Technology and IT
- Excellent attention to detail
- Good customer service skills
What will you get in return for your work as a Helpdesk Coordinator?
- A fabulous employer who believes in offering a fantastic working environment and work life balance
- 30 days holiday inclusive of the bank holidays
- Workplace pension
- Death in service
- Hybrid working - work from home days Mon and Fri
- Working hours 9am-5pm 1 hour for lunch
If this sounds like a role you will LOVE, please send your CV
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