Outsourcing Senior

**Outsourcing Senior - Highly Sought After Top 20 Firm | Hybrid Working**

A Top 20 multi award winning firm are seeking an Outsourcing Senior to join their Sandwich office, offering a hybrid blend of office and home working. The office itself is highly impressive and can only be described as incredible.

**Job Purpose**

To manage the delivery of Outsourcing work across the service line, ensuring team members adherence to required standards, where outsourcing work is completed on time, to standard and within budget.

**Responsibilities**

Job/Workflow & Technical Management
- Ensure the implementation of all relevant client outsourcing work ensuring effective team workflow
- Arrange & lead planning meetings as required
- Ensure completion of processing for clients in other managers/senior manager/director portfolios
- Implementation or delegation of key client outsourcing work in line with agreed budget ensuring adherence to The KR Way standards of performance document liaising with Managers upwards where necessary on overly complex areas.
- Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase
- Research and seeking to resolve issues for upward communication in more complex clients or higher risk aspects of outsourcing work
- Complete administration on client account files and set up relevant file reviews ensuring all sections are of a standard to be reviewed by a manager
- Where agreed, review the work of outsourcing assistants
- Prepare bills and monitor WIP for director/partner/manager to review as required

Client, Internal and External Organisational Contact
- Act as a key point of contact for nominated clients so as to manage all their outsourcing requirements
- Attend client meetings as required
- Return phone calls and written correspondence to all of the above within required deadline and ensure promises are kept
- Attend review and close down meetings for others’ clients as required
- Conduct handover meetings as required
- Ensure client hygiene factors are in place, AML, KYC reviews, engagement letters etc

**Firm Culture and Benefits**

The Firm want all their employees to be rewarded for their hard work and enjoy a balanced lifestyle, which is why they offer benefits such as agile working and an engagement programme centred around mental health and wellbeing.

They are also proud of their active Corporate and Social Responsibility (CSR) programme. Their own Charity Foundation enables them to consistently 'give back’ to the local communities wherever they can, as well as provide opportunities for employees to getmore involved in charitable work and in choosing the causes which benefit from the Foundation. They give all of their employees the option to take one day paid each year for volunteering so they can support the charitable causes closest to them.

Other benefits they offer employees include up to 5% contribution on their pension scheme and a grade specific flexible benefit pot to use throughout the year on a range of benefits (including mandatory Private health plan, Death in service and Income protection)from gym membership and restaurant discount cards, to travel insurance and additional health insurance - and much more.

They are proud of the positive culture and flexible working environment their employees enjoy.