Telesales Agent

LinkLife LTD have an exciting opportunity to join a company with endless potential for growth and development. Working as part of a friendly team your role will be to provide excellent customer service to all current customers and bring on new customers

**Job Title: Telesales Agent**

**Location: High Wycombe, Buckinghamshire**

**Salary: £23,000 - £25,500**

**Contract: Full time, Monday - Friday - 37.5 hours**

**Main Duties of Telesales Agent**:

- Closely follow-up all sample requests to maximise sales and sales retention by building strong relationships with customers
- Achievement of Department sales targets by generating and following up leads
- Respond to all enquiries both internal and external in an efficient and knowledgeable manner
- Continue to develop an understanding of the needs of both customers and client professionals to give appropriate advice as required
- Maintain up-to-date knowledge of all products (including competitors)
- Ensure correct data entry of all sample requests, conversions and evaluation results into CRM System
- Support New Product development team
- Discuss the benefits of the products at every opportunity
- Respond to customer complaints and address problems immediately
- Carry out administrative tasks as required
- Identify Product advocates

**Requirements of Telesales Agent**:

- Excellent communication, oral and written skills
- Previous telesales and customer service experience
- Able to work under pressure with a 'can do' attitude
- Empathy towards patients with complex medical conditions
- Remain calm whilst under pressure

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Please explain your previous call centre / telesales experience

**Experience**:

- Customer service: 1 year (required)
- Telesales: 1 year (required)

Ability to Commute:

- High Wycombe (required)

Ability to Relocate:

- High Wycombe: Relocate before starting work (required)

Work Location: In person