Operations Co-ordinator
3 weeks ago
The Operations team manage the Suppliers and Partners, liaising with our panel to ensure outstanding performance whilst maintaining legislative compliance and adhering to industry best practice.
**Hours**: Monday to Thursday 9am to 5.30pm Friday 8am to 4pm or 9am to 5pm, Hybrid model available with 3 days in the office.
**Key Responsibilities of an Operations Co-ordinator**
- Collate, log and review monthly partner packs to establish Partner performance
- Analyse Partner data to develop an understanding of performance and to highlight possible changes or opportunities to increase UK revenue and partner growth
- Work alongside and collaborate with Client Services and Risk & Compliance to ensure processes and communication are clear and aligned
- Review workflows for new and existing projects
- Manage the set-up of partners via the Online Portal
- Liaise with internal stakeholders regarding new Partner on-boarding communication and training
- Build and monitor partner strategies using the internal toolkit with (QC Admin)
- Assist with file the transfer process, including building and testing processes for the on-boarding of new partners
**Key Competencies of an Operations Co-ordinator**
- Be able to understand, communicate, interpret information with IT to manage, report, assist in the build of performance reporting
- Adept with organising and prioritising work commitments and hitting tight deadlines
- Experienced in identifying and analysing trends whilst providing solutions to problems
- Highly proficient with Microsoft Office, particularly Excel
- Strong written and oral communication skills
- Excellent interpersonal skills and experience of working in a team
- Good understanding of customer service
- Have a willingness to learn
- Some understanding of Data Protection legislation and business Information Security requirements
- Knowledge and experience of Compliance and Risk.
**Benefits**
- Private Health Care
- Annual Performance-related Bonus
- 25 days Annual Leave
- Birthday as Leave
- Life Insurance
- Pension Scheme
Consultant: Donna Jackson
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: J13080DJ
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