Team Coordinator

4 days ago


Bracknell, United Kingdom Allegis Group Full time

**Outline of Role**

The Team Coordinator role is the link between the Customer Delivery team, Operations Support Group, and our Services team members. The role is responsible for internal and external customer-impacting tasks within TGS EMEA including project administration,pay-bill impacting issues and customer facing reporting. This role will also need to have a level of confidence around business partnership, multi-stakeholder management and ability to make decisions quickly and effectively to ensure excellent Customer relationshipsare maintained.

This role designed to drive greater customer value and ensure team co-ordination can take place effectively at a customer portfolio and project level. The role will work alongside Finance, Delivery and Operations partners across a specific portfolio to providethe focus and bespoke requirements that enable us to demonstrate value at our customers as an IT Services business.

**Responsibilities**

**Project team management**
- Processing project/resource setups and extensions
- Project reconciliations against customer pricing and SOWs
- Pay rate and intercompany rate changes
- Project resourcing administration
- Management of resource practice reporting in PeopleSoft HR
- Partner with Allegis EMEA & TGS US/India FSG to process resource additions and extensions for TGS EMEA projects

**Project time and expense administration**
- Escalation and reporting of unsubmitted and unapproved timecards to project delivery management team
- Time adjustments and project expense approvals
- Expense queries
- Reviewing and approving time exceptions
- Completion and validation of intercompany adjustment forms

**Resource Management**
- Management of customer supplier management tools
- Administration of expected resource utilisation against projects
- Engaging with sales & delivery with respect to team resource requirements and fulfilment

**Stakeholder Support and Business Partnership**
- Customer stakeholders
- Delivery team
- Allegis Group EMEA
- Field Support Group
- Operational support teams (including finance)
- Sales & commercial team

**Required Education and/or Experience**:

- Five GCSEs including Maths and English; minimum grade C / grade 4
- Two years of work experience in a customer service support capacity

**Required Abilities and/or Skills**:

- Ability to consistently meet deadlines in an environment where prioritisation and reprioritisation is often needed.
- Ability to demonstrate initiative/drive and leadership abilities as they gain knowledge and experience within the position
- Must possess strong problem solving, organization and multi-tasking skills while demonstrating good judgment when issues are escalated.
- Ability to identify process gaps and create solutions with mínimal direction
- Ability to adapt to a constantly changing process environment
- Excellent written and verbal communication skills
- Solid understanding of the business’ operations and the ability to investigate issues as required
- Proficiency in all Microsoft Office programs

**Personal Attributes and Other Requirements**

Fundamental
- Supportive, team player
- Strong Commercial acumen
- Positive attitude and flexible approach
- Accurate and methodical approach
- Ability to prioritise workload
- Independent, process driven worker with a proactive attitude to work
- Ability to communicate at all levels and with external parties

Advanced
- Confident and outgoing
- Self-starter
- Proactive in approach
- Experience with PeopleSoft

**Overview**

Our experience and expertise mean that we build solid relationships with clients who value our involvement in helping them solve their business challenges. Across all our brands in the Allegis Group we foster a strong ethos of driving quality, embeddinga positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success. Our goal is to become the services company others aspire to be.

TEKsystems Global Services EMEA is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiringdecisions and shape how we make a meaningful impact in the IT market across Europe.


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