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Parts Specialist
5 months ago
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
SUMMARY
To provide parts service and support information to Oshkosh Corporation authorized dealer organizations which will enable them to properly maintain their products. Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner. Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities. Activities may include additional tasks not outlined and assigned by management. Offer parts expertise support to the Account Representative, Shipping personnel, and Technical Support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner. When necessary, coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers.
- Assist in the investigation of customer complaints or escalated, unresolved issues. Active involvement may be necessary to resolve the issue equitably in the best interest of all parties.
- Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning.
- Engage with other departments within the organization to build positive relationships and resolution to reoccurring issues and/or issues that may arise.
- Support internal department sales goals. Provide information and support to dealer organizations to procure promotional items.
- Responsible to document dealer inquiries and necessary information within the call tracking system thoroughly.
- Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support.
- Provide clerical and non-clerical duties within the department when necessary.
BASIC QUALIFICATIONS
- Associate’s degree in a related field.
- Three plus years of related work experience.
PREFERRED QUALIFICATIONS
- One plus years experience working with automotive or heavy-duty parts.
