Utc Receptionist

To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.

To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.

Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.

Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.

Undertakes admin tasks that are assigned.

Attends team meetings within the service

Formats letters, reports where necessary

Carries out photocopying.

Ensures incoming or outgoing post is processed promptly

We encourage and expect all staff to actively promote and adhere to our values in every aspect of their work.

Compassionate care
Caring for people in ways we would want for our loved ones.

Achieving ambitions
For patients and service users, colleagues, our teams and our organisation.

Working together
Forging strong links with our patients, the public and our health and care partners, so we can rise to the challenges we face together.

Delivering excellence
Our patients and partners deserve nothing less.

The Crawley Unit provides 24 hour service for the treatment of minor injuries and minor medical conditions but deals with life threatening emergencies should they present.

To deal with difficult or distressed patients, relatives or carers in a professional and empathetic manner at all times

To ensure the waiting area is maintained to a high standard of cleanliness and organisation and that patients waiting are informed regularly of their waiting time, ensuring that nursing staff are aware of their presence.

Responsible for supporting the manager in all orientation and training of new members of staff.

Please see attached document for the detailed job description