Technical Support

7 months ago

London, United Kingdom Transport for London Full time

**Technical Support**
**043291**

**Organisation**
- SYSTEMS AND INFRASTRUCTURE MAINTENANCE AND RENEWALS

**Job**
- Power

**Position Type**
- Full Time

**Location**: Tufnell Park (post will require travel to multiple locations across London)

**Salary**: £35,000 - £45,000

**Overview of project/role**

Reporting to the Technical Services Manager, the Technical Support team is responsible for providing direct technical support to the maintenance delivery managers within Power and Electrical. A key requirement of this role is the collation of maintenance documentation, the quantitative and qualitative review of maintenance and test outcomes, and the recording of the findings into AMIS and other systems to support maintenance planning and FRACAS processes, etc. In addition, this roles takes an active role in supporting the implementation and delivery of internal projects including Maintenance Modernisation, Lean initiatives and other Opex related projects.

**Key Accountabilities**

The role is diverse and varied by its nature in providing comprehensive technical support to delivery managers as required. The principal accountabilities will include some or all of the following:

- Production of various periodic and ad-hoc technical reports and statistics
- Preparation and review of Workplace Risk Assessments, COSHH Assessments, Work Instructions and Method Statements, etc.
- Arrange outages, access and third party resources
- Download and assessment of equipment test results
- Procuring equipment materials and stores including technical enquiries to manufacturers
- Preparation of maintenance documentation and recording outcomes on Ellipse and other systems
- Closure of AMIS Work Orders through input of maintenance outcomes and root causes
- Management of local competency and calibration databases
- Actively supporting the delivery of Maintenance Modernisation, Lean and Opex projects

**Skills, Knowledge & Experience**

**Skills**
- Ability to work under minimum supervision and self motivated (Essential)
- Ability to work under pressure working to tight deadlines (Desirable)
- Attention to Detail (Essential)
- Strong IT literacy, able to quickly adopt and understand new systems (Essential)
- Ability to adapt and modify systems for use in the specific asset or business area required (Essential)

**Knowledge**
- An ONC or equivalent in Electrical Engineering - Power (Essential)
- A high level of numerical skills i.e. A level Standard Maths (or equivalent) (Desirable)
- A high level of literacy skills i.e. A level Standard English (or equivalent) (Desirable)
- Excellent working knowledge of Microsoft Excel (Essential)
- Good understanding and experience of asset management systems i.e Ellipse or Maximo and reporting software (Essential)
- Good working knowledge of power and electrical assets (Essential) and their maintenance and inspection requirements (Desirable)

**Experience**
- Experience in undertaking risk assessments and determining risk controls and mitigations (Desirable)
- Experience administration techniques for maintenance contracts (Desirable)
- Experience at producing reports, presentations and report writing (Essential)
- Experience of working within an Electricity Network in a railway environment (Highly Desirable)
- Experience of working as a member of a team with shared objectives (Desirable)

**Equality, diversity and inclusion**

**Application Process**

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

**Benefits**
- In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 29 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel

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