Customer Service Practitioner

2 months ago


Houghton le Spring, United Kingdom My Learning Skills Full time

**Customer service practitioner**:
**Overview**:
Fantastic opportunity to train with a leading interior design business developing your sales techniques and customer service skills. There is potential for a permanent position and promotion within the company in future.

**Just Sew Interiors**:
houghton le spring, DH44AJ

**£175.00**

****Per Week

**35.00 Hours**

Per Week

**Role and Responsibilities**:

- Provide a standard of service that reflects the company corporate image
- Provide excellent customer service and deal with enquiries in shop and also via telephone and internet
- Ensure customers are attended to with an efficient and courteous service
- Respond quickly and efficiently to all enquiries
- General clerical duties
- Promote the business via social media
- Provide customer service support for the team
- Issue forms and invoices
- Process correspondence and maintain databases within agreed standards in terms of accuracy and service standards
- Manage and protect customer information, including financial information

**Required Skills**:

- Excellent communication skills
- Good telephone manner
- Professional and confident when dealing with customers
- Good knowledge of IT systems
- Ability to follow procedures
- Able to work as part of a team, and on own

**Required Qualifications**:
Maths, English and ICT, GCSE Grade A-C or equivalent.

**Training**:

- Pre-employment preparation - Employment Rights and Responsibilities and customer service skills.
- Full induction and training from the employer
- Agreed off the job training to support you and your employer with work related training and also to prepare you for formal assessments and Functional Skills (if required)
- Study and complete Level 2 Diploma in Customer Service.
- Approx. fortnightly visits to the workplace to assess performance

(Where possible, off the job training will take place within the first 3 months of apprenticeship programme)**Prospects**:
**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646

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