Senior Zone Installation Specialist

3 weeks ago

Birmingham, United Kingdom Philips Full time

**Job Title**: Senior Zone Installation Specialist - Medical Imaging (South Zone)

If you are a Colorado resident and this role is located in, or would be performed remotely from, Colorado, you may be eligible to receive additional information about the compensation and benefits for this role upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**_ In this role, you have the opportunity to_**

Join Philips Healthcare as a Senioe Zone Installation Specialist (South Zone) where you will WOW our customers by using your strong technical skills in providing the best in class install and customer service

**_ You are responsible for_**

Customer Ownership
- Work to learn the installation process and establish rapport with customers.
- Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues, with assistance as needed.
- Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Begins to gain an understanding of customer's business and competitive environment.

Teamwork
- Adopts best practices.
- Schedules own activities & makes him/herself available to assist others.
- Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Actively participates as a member of installation work team. May be asked to participate in other work teams to provide service to customers.

Compliance
- Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
- Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
- Performs all administrative duties within established Philips and regulatory timeframes, which may include timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

Technical
- Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
- With some assistance, resolve equipment and customer issues.
- May be asked to complete PMs and FCOs, within the modality for which they are qualified.
- Assist in the diagnosis and resolution of electronic, network, and mechanical problems with mínimal assistance.
- Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.

**_ You are a part of_**

The South Zone Installation Specialist team supporting the Imaging Field Service organization. You’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

**_ To succeed in this role, you should have the following skills and experience_**

Knowledge, Skills & Abilities
- Knowledge of computers and networking.
- Strong computer skills utilizing the MS Office suite of products.
- Have and maintain a valid driver’s license and a driving record that is in compliance with Philips' Fleet Policy.
- Strong organizational skills and the ability to work independently.
- Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
- Ability to

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