Housekeeper

5 months ago


South West London, United Kingdom Annabelle Charles Associates Ltd Full time

One of London’s most iconic 5 Star heritage hotels are seeking a Floor Housekeeper with extremely high standards that enjoys working in a luxury environment.

**Benefits**:

- £29, 767.00 per annum
- Service Charge (bonus) £5,000 - 6,000 per annum
- Complimentary meals on duty
- Training and Development
- Uniform provided
- Great company culture
- Annual Travel Card loan

**Responsibilities**:

- Be courteous to all hotel guests and colleagues in line with the high standards of the hotel
- Develop a team spirit in the department, to ensure happiness and longevity of the team
- Achieve best performance from the team, keeping them motivated by setting exemplary standards
- Ensure presentation and grooming is immaculate and within the guidelines given
- Liaise with Maintenance Department to ensure that all assigned areas are fully maintained
- Liaise with Reception daily, ensuring all requirements are carried out in relation to the department
- Ensure that all departure rooms are returned to Reception for letting as soon as possible
- Ensure that all guest requests are dealt with in a speedy and efficient manner.
- Ensure that all in room dining trolleys and trays are removed from rooms and corridors and at no time linen or rubbish to be left in corridor areas
- Assign rooms and delegate jobs to room attendants on a daily basis, supervise all standards of cleaning and servicing
- Ensure the flow of communication between Room Attendant, House porter, Supervisors and Butlers
- Check and supervise the changing of bedspreads, valances, curtains, shower-curtains as required, also carpets and soft furnishings for shampooing
- Check and control all stock levels of linen and supplies in assigned areas., assist in monthly inventories
- Ensure COSHH training carried out within the department and accurate records are kept
- Report any health and safety hazards that may occur in guest and staff areas to the Executive Housekeeper or Security.
- Ensure that all contractors/visitors/employees not issued with ID Cards report to the security control room before they commence any work within the hotel
- Attend departmental meetings and training sessions as and when requested

**Requirements**:

- Previous experience in a 4 or 5 star hotel
- Outstanding customer service and communication skills
- The ability and flexibility to work shifts is essential

If you are a Housekeeper that is passionate about exceeding customer expectations in a luxury environment we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £29,767.00 per year

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- housekeeping: 2 years (required)

Work Location: In person

Reference ID: MSFHK0408


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