Switchboard Operator

Hours per week 22.50 per week

Permanent

Salary £22,383 Per Annum

**Closing Date**: 09th Jun 2023

**Interview Date**: TBC

To provide a comprehensive, high quality service to patients, staff and members of the public on behalf of the George Eliot Hospital NHS Trust. To operate a telephone switchboard and associated communication systems as necessary. To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent procedures in the event of an emergency situation and to provide a courteous and professional reception service.
- To operate a 24 hour busy Switchboard
- To operate, and assist with Bleeps and Mobile Phones
- To put into operation the Trust procedures for emergencies namely: - Cardiac Arrest
Fire Alerts
Major Disaster
Security /Police responds
- and other emergencies that may arise via the 2222 or 0 level.
- Switchboard crash - to liaise with IT department.
- To ensure that all patients and visitors receive assistance with general advice in response to queries, information and direction
- To provide a back-up service for the main switchboard from the monitor stationed on the reception desk
- To ensure that all important messages/information is communicated to the person(s) or area concerned as soon as received
- To observe Alarm Panels and respond to Alarm Panels. These include: -Medical Gases
- Fire
- Path Lab
- Pinpoint Alarm
- Job role involves shift work which may include night shifts once competent
- To be familiar with Trust and Departmental policies and procedures
- Provide a radio communication service for the security / porters
- Ensure that confidentiality is maintained and adhere to all Trust policies and procedures
- Deal with Locums issuing swipe cards and IT passwords, and bleeps
- To participate in all mandatory training courses as directed by the Trust
- To be aware of the Trust Health and Safety Policies and Procedures

Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence
- To be responsible for the operation of a computerised telephone switchboard in all its aspects (i.e. handling incoming and outgoing calls and the withdrawal of information as and when required)
- To operate, and assist with the procedure of maintenance of Internal Bleeps and Mobile Phones
- To put into operation the Trust procedures for emergencies namely: - Cardiac Arrest
Fire Alerts
Major Disaster
Security /Police response

and other emergencies that may arise via the 2222 or 0 level
- Switchboard crash - to operate the backup procedure and liaise with IT department.
- To ensure that all patients and visitors receive assistance with direction to their destination
- To ensure that all patients and visitors receive assistance with general advice in response to queries, information and direction
- To provide a back-up service for the main switchboard from the monitor stationed on the reception desk
- To maintain daily information re all medical staffs and staffs allied to medicine on the: - on-call bulletin board, message board
- To ensure that all important messages/information is communicated to the person(s) or area concerned as soon as received
- Maintain records of accommodation for Locums
- Monitors and Alarm Panels
- To observe Alarm Panels and respond to Alarm Panels. These include: - Medical Gases
Fire
Path Lab
Pinpoint Alarm
- Job role involves shift work which may include night shifts once competent
- To be familiar with Trust and Departmental policies and procedures
- Provide a radio communication service for the security dept in case of pinpoint alarms, and monitor alarms and relay to porters or departments within the hospital
- Ensure that confidentiality is maintained and adhere to all Trust policies and procedures
- Deal with on ad-hoc basis Locums issuing swipe cards and IT passwords, and bleeps.
- Attend departmental meetings as and when required to do so
- To participate in all mandatory training courses as directed by the Trust
- To be aware of the Trust Health and Safety Policies and Procedures and ensure that these are adhered to
- Dealing with found/lost property handed in at the reception.