Credit Control Team Leader

6 months ago

Bristol, United Kingdom Nisbets PLC Full time

**About The Role**:
Credit Control Team Leader

Nisbets celebrates its 40th anniversary this year and we have come a long way from humble beginnings in 1983 to the international company we are today. To ensure the business remains fully supported, we need to recruit an additional Credit Control Team Leader to develop and support our Credit and Sales Admin colleagues. As our Credit Control Team Leader, you will facilitate the smooth running of both Administration teams by providing essential support for their daily operations, including the execution of more advanced processes. Our Credit Control function is a dynamic team of individuals who thrive on giving an excellent service to our customers, making doing business with us an enjoyable experience. This team are integral to the sales cycle and work hard to ensure we work at pace and maintain our trading mentality mindset. We expect this role to suit someone looking to take on additional responsibility and share their knowledge with less experienced team members, you might be a Team Leader currently, or an experienced Credit Controller looking to take that step up.

The role of Credit Control Team Leader is offered on a job share basis, with the following working hours:
Mon 08:45 to 17:30, Tue 08:45 to 17:30, Wed 08:45 to 12:45

**What will I be doing as a Credit Control Team Leader?**
- Provide guidance and mentorship to the team, ensuring the achievement of daily targets aligned with business KPIs
- Oversee absence management processes, including conducting return-to-work meetings and managing holiday requests
- Handle the management of liquidation and administration paperwork
- Address escalated complaint calls, effectively resolving issues to maintain positive customer relationships

**About You**:
**What are we looking for in a Credit Control Team Leader?**
- Generalist experience working in a credit control function
- Knowledge of handing sensitive information, for example adherence to GDPR and PCI compliance
- Understanding of cash handling procedures relating to direct debit, BACS and cheque payments
- Knowledge and experience of detecting and managing fraud
- Excellent communication skills, both verbal and written
- Experience or interest in, managing a team
- High level of computer literacy and able to pick up new systems quick, with proficiency in Microsoft Outlook and Excel

**What can I expect working as a Credit Control Team Leader at Nisbets?**

We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. As a family owned business we have very much maintained that sense of family in all our teams, where we all pull together to achieve success. We look after you too, as an employee you will receive a really good range of benefits which includes:

- Competitive base salary with an annual performance related bonus which can be up to 6%
- 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Option to purchase private healthcare at a subsidised rate
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
- Liftshare scheme, share your commute to work with a colleague and save money, and the planet
- Charity giving, do your bit by donating to charity through salary sacrifice

**About Us**:
Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public.

Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day.

Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly

At Nisbets we’ve developed a unique culture where you’ll feel looked after, supported, listened to and engaged with the business from day on

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