Senior Coordinator

7 months ago

Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

Ensure the quality provision of cost effective Hotel Services. Monitor compliance with all Trust policies, procedures and practices and to be responsible for keeping up to date with any changes to these, communicating all changes and policies to all the relevant staff. Monitor departmental compliance to all statutory regulations affecting the range of Hotel Services including Food Hygiene, Health & Safety at Work, quality awards e.g. ISO 14001 Review of staff performance together with their individual training needs through the PADs process.

To include regular team briefings with the Hotel Services staff which are to be recorded and kept. Implement regular service reviews and develop innovative proposals to reduce costs and improve efficiency/cost effectiveness particularly in relation to the sub-contracted services in conjunction with the Hotel Services Manager (Operational). Lead and contribute to the delivery of the relevant aspects of the Better Standards for Health in relation to Cleanliness in Hospitals and PLACE programmes and initiatives, producing and providing reports and action plans for all relevant departments. Manage the performance of all activities carried out by the department in order to identify areas of under achievement, potential improvement and the development of revised working arrangements, systems and procedures.

Take corrective action as necessary. Lead the Hotel Services team in order to retain current quality awards (e.g. ISO 14001 Environmental Management System. Implement systems and control measures within Hotel Services with regard to purchasing, stock control and movement, etc.

by introducing initiatives which assist towards overall budgetary control and service enhancement. The purchase and allocation of materials, consumables, non-consumables and light equipment for the provision of the domestic, catering, switchboard, portering and security services within the limits of the budget and in accordance with ARAMARK/Trust purchasing procedures. To maintain standards of cleanliness in all areas and to carry out quality control checks regularly, internally, with the Client and the Trust which are to be recorded and kept. Staffing, recruitment and appropriate induction of new staff into their work in accordance with Trusts policies and procedures.

To interpret and manage all operational aspects of the service specification of services under the overall leadership of the Hotel Services Manager (Aramark). To maintain standards in catering, portering, domestic services impacting on direct patient care and responding to user requirements. Contribute to the overall staff training aspect especially with the job training of specific needs and tasks to ensure a highly trained team carry out their duties efficiently and effectively. To plan and deliver additional training sessions and presentations as directed by the Hotel Services Manager and evaluate all training.

Ensure strictest adherence to Health and Safety at Work Act with regard to yourself, staff, patients and visitors. Undertake routine ward/dept visits as a regular feature of the service, liaising with the relevant Ward Manager/Head of Department to discuss any issues. General administration to include wages, trading and purchasing documentation and any other legal and Trust administration as required. To lead Hotel Services in partnership with ARAMARK and Trust HR in actively monitoring and controlling staff sickness through, regular meetings, interviews and target setting making referrals to Occupational Health when required.

Producing case reports to be presented to the Hotel Services Manager (operational). To lead and motivate the personnel employed within Hotel Services by proper allocation of duties and responsibilities with fair and prompt treatment of disciplinary and grievance cases which may arise. Provide counselling as required. Support and monitor the delivery of cost effective professional sub-contracted services.

(to relevant premises - i.e. general, clinical and sanitary waste, pest control, window cleaning). Play a maximum part in the development of close and harmonious relationships between Hotel Services and client staff. To assist with direct service provision as occasionally required.

To attend meetings, training courses or occasionally participate in special tasks or projects considered necessary as directed by the Hotel Services Manager. Chair/lead relevant meetings/groups, produce minutes with action plans for all work and activity associated with this role. To contribute to the Hotel Services on-call rota.

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