Helpdesk Apprentice

inspHire is a market leader in the development and provision of rental industry software
- Helpdesk Apprentice role provides entry level scheme for people with limited experience to move into IT support.
- The Apprentice role will receive training on general business skills:

- Customer service skills
- IT Support methodology and systems
- Document writing/management
- Database queries
- Application development lifecycle overview
- Sales overview
- Project delivery overview
- Upon successful completion of the 12-18 month scheme then the Apprentice will be moved in to a Junior Analyst role with the aim to move to a full Analyst role within the next 12-18 months.
- 100% office based to begin then moving to a hybrid model (60% office and 40% office based), potential for limited travel to customer sites
- Standard office hours for first 12-18 months then moving to covering support hours between 8am and 10pm on a rota basis

**Key Responsibilities**:

- Participating in the apprenticeship scheme:

- Working to the required standards of the inspHire support team
- Completing all training offered and implementing the learning into real support activities
- Completing successfully all temporary placements within other areas of the inspHire business e.g. Sales, Projects, Development, etc.
- Working on any projects or other development activities to learn new skills, ready to move into a Junior Analyst role.
- As a Junior Analyst your responsibilities will include but are not exclusive to:

- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Take personal responsibility for every case, ensuring a proactive approach to resolution is taken and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with InspHire SLA/SLO’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.

**Key Requirements**:
Essential
- Actively looking to move into an IT support role
- Logical thinking
- Problem Solving Skills
- Good people skills
- Excellent communication skills, both written and verbal
- Always display a “customer first" attitude

Desirable
- Some IT skills with demonstrable experience
- Ability to work under pressure in a fast-paced environment
- Consistently produce high quality and detailed work

**Company Info**

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products.

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._