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Bookings Coordinator

4 months ago

London, United Kingdom Oryon Full time

About the role

The Bookings Coordinator is to provide support within the Bookings department for a successful and growing business within the healthcare industry.

**This role is an opportunity to enter the healthcare industry and gain valuable insight into this sector.**

You will be at the heart of scheduling & managing new and existing appointments for all services provided by the 3 Oryon brands, and will be expected to be involved at all levels from general administration including the dispatching of reports, customer service and troubleshooting. As you will spend most of your time on the phone with patients, you will have excellent interpersonal and communication skills, and the ability to display empathy and compassion towards assisting them on their patient journey.

**Salary £24,840**

**Responsibilities**:

- Deal with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritised.
- Establish contact and capture information on potential and existing patients from any enquiries and, as well as following up on all leads. This also includes creating leads to be followed up on by other sections of the business.
- Ensuring all records are kept up to date.
- Monitor appointment diaries and utilise smart booking.
- Understand the different products we offer across all 3 brands, as well as being able to communicate sufficient clinical knowledge.
- Assist and communicate directly with relevant individuals where there may be a breakdown of services
- To use initiative and act-on accordingly when it is needed
- To promote Oryon services to referrers and patients where possible.
- Provide support in other areas of admin.
- To work towards a one working day turnaround for dispatching reports.
- To provide a welcoming and professional service, being the first point of contact, coordinating patient/visitor journey experience throughout the entirety of their visit, including any queries received after their appointment.
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians, and staff.

About you

**Benefits**:
At Oryon we reward and recognise commitment to work with company benefits which include:

- 27 days of holiday (+ bank holidays).
- Hybrid working and flexibility. Contributory pension and Life Insurance scheme.
- Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging.
- Access to a variety of CPD courses available live and on-demand offered by Oryon Develop.
- Other training, learning and development opportunities.
- Enhanced maternity and adoption leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work.
- Wellbeing: Employees Assistance Program to support with mental, physical and financial health.
- Fruits and refreshments at the office.
- Team Events: our Social Butterflies look after the company culture by organising various events throughout the year; from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad