Information Technology Innovation

3 weeks ago

London, United Kingdom ProPharma Group Full time

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

**The Implementation Specialist Assistant position is responsible for supporting the Innovation and Implementation Manager with the implementation of IT services used by ProPharma staff and clients.**

**Essential Functions**:

- Support the development of product life cycle process and procedures.
- Assist in planning and developing service solutions to match the company’s business requirements.
- Provide support to clients and users maintaining relevant documents.
- Help maintain the integrity and security of the company phone records.
- Support other business lines with responses to enquires.
- Support and maintain user’s telephone accounts.
- Aid in the delivery of projects as required.
- Support the integrity of ticket management systems by monitoring allocated team tickets and escalate where necessary.
- Attend and/or represent the Innovation and Implementation Team at arranged meeting(s).
- Create and update documentation, including training material, local working instructions and standard operating procedures.
- Support the procurement processes for the IT Department.
- Create and produce reports based on service usage for internal and external customers.
- Provide support to the IT Asset Management Coordinator with the dispatch and recovery of equipment and to complete tasks during times of absence.
- Travel to other ProPharma office locations as and when required to support delivery of services to clients and staff.

**Necessary Skills and Abilities**:

- Critical thinking skills, as well as creative problem solving with innovative solutions to problems.
- Good written and oral communication skills.
- Level of accuracy and attention to detail.
- Ability to follow processes and procedures to prioritize and manage several ongoing tasks at the same time.
- Good organization and time management, able to work unsupervised with a high level of productivity.
- Ability to work and interact with all levels within the organization.
- Strong focus on customer service.

**Educational Requirements**:

- Completion of Secondary Education (e.g., associate degree, at least 5 GCSE’s including English/Math).

**Experience Requirements**:

- 1-2 years applicable administrative experience (preferred)

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

**Job Types**: Full-time, Permanent

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in 18 Bevis Marks London, EC3A 7JB

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