Customer Service Assistant

6 days ago

Stafford, United Kingdom Staffordshire County Council Full time

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming Contact Centre team who are proud of the high level of service we provide for our customers.

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

Taking an average of 40 calls per day, you will assist members of the public in a range of services which may include Registration, Blue Badges Libraries and Bus Passes.

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You'll:

- Have experience in a customer facing environment ideally in a contact centre
- Be passionate about delivering the best customer service possible
- Be able to use own judgement to resolve queries and complaints quickly and effectively
- Have excellent listening skills and an empathetic approach when addressing issues or complaints
- Be self motivated and able to work under pressure

The hours of work are 9am to 5pm Monday to Friday only.

About Staffordshire County Council
**We are no ordinary county council**:
**Our Values**:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

**Our benefits**:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

**Our recruitment process**:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stafford, ST16 2SL **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    5 days ago

    Stafford, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Stafford, ST16 2SL **Hours**: Part-Time Hours Available **Hourly Rate**: £9.50 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...

  • Customer Service Assistant

    3 days ago

    Stafford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Stafford, ST16 2SL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Stafford, ST16 2SL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Services Assistant

    5 days ago

    Stafford, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stafford, ST16 2SL **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    2 weeks ago

    Stafford, Staffordshire, United Kingdom Berry Recruitment Full time

    About the RoleWe are looking for a Customer Service Assistant to join our team. As a key member of our front of house staff, you will play a vital role in ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional customer service, responding promptly to customer inquiries and resolving any issues that may...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom L123 Ltd ta Veriserv Full time

    Veriserv offer a comprehensive set of electrical testing services to the commercial and industrial sectors. Due to expansion we require an experienced customer service administrator to join our team. - Answering the telephone, the processing of technical electrical reports a number of blue chip customers. - Data-input into a bespoke job management system and...

  • Customer Service Assistant Nights

    2 days ago

    Stafford, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Customer Service Assistant Nights **Location**:Stafford, **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.80 above 18 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.30 per hour (50p+ for night...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Weekends **Location**: Stafford, ST16 2SL **Hours**: Part-Time / Full-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant - Weekends **Location**: Stafford, ST16 2SL **Hours**: Part-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom Harvest Energy Full time

    **Are you looking for a varied, stable and rewarding opportunity in convenience retail?** At Harvest Energy we have a reputation of excellence in everything we do. Both our customers and colleagues, the heartbeats of our business, continue to be our number one priority as our business continues to grow. We have an exciting opportunity for a **Customer...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom Harvest Energy Full time

    **Are you looking for a varied, stable and rewarding opportunity in convenience retail?** At Harvest Energy we have a reputation of excellence in everything we do. Both our customers and colleagues, the heartbeats of our business, continue to be our number one priority as our business continues to grow. We have an exciting opportunity for a **Customer...

  • Customer Service Assistant/supervisor

    7 months ago

    Stafford, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Stafford** **Hours per week: 30 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an...

  • Customer Service Assistant

    6 months ago

    Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction Do you thrive on delivering excellent customer service and making a real difference every day? Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve? Then read on to learn more about our exciting role on offer You will join our vibrant and welcoming/supportive...

  • Customer Service Assistant

    3 days ago

    Stafford, United Kingdom Veriserv Full time

    Veriserv offer a comprehensive set of electrical testing services to the commercial and industrial sectors. Due to expansion we require an experienced Key Customer Coordinator to join our team. - The processing of technical electrical reports for our largest customer. - Data-input into our bespoke job management system and our customer's data management...

  • Optical Assistant

    2 weeks ago

    Stafford, Staffordshire, United Kingdom Specsavers Full time

    At Specsavers, we're passionate about delivering exceptional customer service and creating a unique store environment for our customers. As an Optical Assistant, you'll be the face of our brand, using your passion and skills to make a real difference.About UsWe're a leading optical retailer with a strong commitment to customer satisfaction. Our team is...

  • Customer Service Assistant Level 1

    2 days ago

    Stafford, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: Hourly Rate** under 23 - £8.46 per hour. 23 and over - £ 9.00 per hour **Location** Stafford **Contract Type** Temporary **Contracted Hours** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too....

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom Staffordshire County Council Full time

    Job Introduction Do you thrive on delivering excellent customer service and making a real difference every day? Are you looking for a career and not just a job? Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve? Then read on to learn about our exciting role on offer You...

  • Customer Service Assistant

    7 months ago

    Stafford, United Kingdom The Retrofit Academy CIC Full time

    The Organisation The Retrofit Academy CIC is a national market leader in the training of domestic retrofit professionals. We are a young, dynamic, fast-growing, not-for-profit company training over 2,000 built environment professionals. We are also the UK’s Centre of Excellence for the retrofit sector. Over the next 12 months we will be continuing to...