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Service Desk Administrator

4 months ago

Hereford, United Kingdom Carpigiani UK Ltd Full time

**Sales Administrator**_

**Full-time**

We are currently seeking an experienced Service Administrator to work within the Service Admin team. You will assist in all service related administration, supporting the service function to ensure products and services meet customer requirements and all internal and external related administration and communications are optimised. You will join a growing team at our head office, based at Rotherwas, Hereford.

**Main Duties**

Efficiently manage customer service call requests, recording then assigning to the relevant Service Contractor. Specific areas of administrative responsibility; ServiceMax Go service software app, SAP, Excel spreadsheets and other general administrative duties in a busy Service Department where attention to detail is key.

To carry out the following:

- To efficiently manage the information held within ServiceMax Go to ensure correct operation of the Service Department. Where required to raise & issue repair quotations promptly to avoid the least amount of downtime on equipment. If and when required to take credit card payments to secure service call bookings.
- To ensure that the needs of National & Key Account customers are dealt with as these are client specific regarding call logging, monitoring and invoicing procedures.
- To work flexibly within the team in order to ensure that the service admin function maintains an excellent support to the Service Department and business as a whole.
- To liaise closely with Service Contractors and Service Support Managers to ensure customer service levels are maintained (e.g. ensuring service calls are dealt with in a timely fashion, updating customers with service call progress etc.)
- To liaise closely with internal departments: Parts - to ensure correct and efficient supply of spare parts are issued to contractors for related works. Accounts - to ensure service calls are validated promptly & accurately following completion so that the service costs can be processed for invoicing on a daily basis and to assist with resolution of service invoice queries. Sales - to provide equipment service history when requested and assist with arranging equipment installations.
- To assist with the control, distribution and administration of service packages & maintenance agreements, ensuring that annual planned service visits are booked within the required timeframes.
- General secretarial/office duties for the Service Management team, answering calls in a pleasant and efficient manner and to project a professional and friendly image to customers, suppliers and visitors. In times of holiday or sickness absence, following proper training, may be required to cover basic duties of other administrative roles within other departments.

**Desirable Core Attributes & Competences**

Personable and friendly

Good team player

Able to work under pressure and to deadlines

Well-organised, able to multitask

Good interpersonal skills

Efficient and friendly telephone manner

Confident and able to adapt to a wide range of people and situations

Enthusiasm and self-motivation

Customer focused

Computer literate with Microsoft Office Skills and able to learn new technologies

**Salary**: £10.00 -£11.50 per hour (depending on experience)

**Benefits**:

- Casual dress
- On-site parking
- 22 days annual leave (reaching up to 25 days dependent on period of continuous years service)

Schedule:

- Monday to Friday

Supplemental pay types:

- Up to 5% bonus scheme

Ability to commute/relocate:

- Hereford, HR2 6JL: reliably commute or plan to relocate before starting work (preferred)
- Office based only

**Experience**:

- Service & Customer Support Occupations: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: One location

Application deadline: 31/01/2023

Reference ID: Service Admin

**Job Types**: Full-time, Permanent

**Salary**: £10.00-£11.50 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Application deadline: 31/01/2023
Reference ID: Service Admin