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Front of House Staff

3 months ago

Liverpool, United Kingdom Sefton Hospitality Group Full time

A truly flexible position, working multi-functionally across the entire hotel operation as and when the business requires such as Reception, Conference & Events, Restaurant and Bar, personally ensuring that our guests receive exceptional service at all times and that all aspects of the operation are maintained and presented to the highest possible standard.

**Key Responsibilities**

**Front of House**
- To be fully conversant and able to operate the hotels front office systems.
- To be fully conversant and competent in guest check in and check out procedures.
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure the float handed over is checked and correct.

**Food & Beverage**
- Take food and drink orders either by phone or in person quickly and competently ensuring you have good product knowledge and are aware of any current promotions that should be offered to guests.
- Ensure you regularly check in with your guests both in the restaurant and bar so that you can assist with any further food/beverage order requirements or service needs.
- Ensure that the food and beverage cashiering is completed correctly in accordance with the hotel and company policy
- Assist with cellar operations and receiving and storage of goods.
- Maintain good food safety and bar hygiene standards during your shift.

**Conference & Events**
- Setting up functions, meetings, and events, to delegate’s specifications and in line with the function sheet details and required standards of cleanliness.
- Ensuring that all conference network standards are in place across the department.
- Report any malfunctions or damage to maintenance.
- To work functions and events delivering the best possible service to all guests.
- Develop a relationship with guests that will enable you to be aware of any possible future meeting requirements that the hotel can assist with, ensuring these are passed on to a manager to follow up.

**Guest Service**
- Demonstrate service attributes in accordance with industry expectations and company standards to include:

- Being attentive to guests
- Accurately and promptly fulfilling guest requests
- Understand and anticipate guest needs
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
- Maintain a high level of product and service knowledge for all departments within the hotel.
- Attends and participates in daily briefings and other team meetings as scheduled.

You may be required to perform other duties in other areas of the hotel, these will be assigned by your manager as and when needed.

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Free parking

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Physical setting:

- Bar
- Hotel
- Restaurant

Shift:

- 8 hour shift
- Day shift

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person