Live Chat Agent

2 weeks ago

Brentwood, United Kingdom Newman Office Personnel Full time

Job Summary:
NEW We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills

**Duties**:

- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Assist customers with order placement, modifications, and cancellations
- Upsell products and services to customers when appropriate
- Enter customer data and update account information in the system
- Analyze customer issues and provide appropriate solutions or escalate to the relevant department
- Resolve customer complaints in a professional and efficient manner
- Maintain a high level of knowledge about our products and services to effectively address customer inquiries

**Experience**:

- Previous experience in a customer support or similar role preferred
Excellent phone etiquette and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient in data entry and navigating computer systems
- Ability to work well under pressure in a fast-paced environment

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: NP4246

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