Sales Administrator

2 weeks ago

Shrewsbury, United Kingdom Techni Ltd Full time

**Sales and Warranty Administrator**

**Based**:Techni Ltd, Shrewsbury

**Reports to**:Sales Manager

**Role Purpose**:To be responsible for assisting the Sales team to ensure a smooth department operation by providing administrative support relating to all aspects of the sales and warranty cycle. To gain knowledge of the refrigeration and mobile compressed air industry to be able to handle incoming phone calls and supply the correct information to our customers on our products and services.

To be able to work efficiently and accurately through daily incoming orders, working with other members of the Sales team, Warehouse, Engineers and Purchasing to be able to provide accurate information regarding customers’ orders and warranty claims.

Be able to highlight any customer issues to the Sales team and work to resolve them in a professional manner while always offering fantastic customer satisfaction and experience. You should also act proactively to address clients’ needs and facilitate the sales process from beginning to the end.

Quarterly bonus will become available once probation period is passed.

**Key responsibilities and accountabilities include but not limited to**:

- Enter new orders on the system ensuring all details are correct and that order acknowledgements are prepared and sent.
- Check stock availability when processing orders on the system.
- Raise Cases for Non-Conforming products and ensure the NCR (Non-Conformance Records) process is seen through and project manage until completed.
- Work with the Sales Manager and Quality Department to streamline the warranty and NCR (Non-Conformance Records) process.
- Answering customers’ telephone queries.
- Arranging for delivery of parts or replacement items if a claim requires it.
- Following full service and warranty process, from raising job cards and arranging engineer visits to invoicing.
- Liaise with other departments to progress jobs and obtain information.
- Liaise with internal and external stakeholders, reporting non-conforming products as part of the warranty process.
- Work with the Sales team to manage the engineer’s time effectively and efficiently between services, repairs, and installations.
- Book in Techni Systems, system services.
- Handling customer requests.
- Maintaining good customer relations.
- Following to all company procedures.
- Maintaining client records on all internal systems.
- Liaise with Shropshire Chamber of Commerce to raise non-EU export documentation.
- Keep records of customer interactions, process customer accounts and file documents.

**Essential Skills / Training for role**
- Strong Customer Service Skills.
- Good computer skills/Microsoft package proficiency.
- Strong telephone manner.
- Good attention to detail and accuracy.
- Strong product knowledge.
- Sense of ownership and pride in your performance and its impact on our company’s success.
- Motivation to drive sales.
- Willing to learn and expand your current knowledge.
- Adaptable to change.
- Critical thinking and problem-solving skills.
- Team player.
- Excellent time-management skills.
- Great interpersonal and communication skills.
- Enthusiastic and passionate.
- Ability to work under pressure.
- Ability to multi-task and prioritise effectively.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Work Location: In person

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