Sunday Supervisor

You can make a real difference to people in your local community by joining the Florence Nightingale Hospice Charity Retail Team.

Our shops are the face of the charity, seeing supporters and raising vital funds to support local patients and their families, every single day - and you can be part of it.

Whether you’re looking to grow your retail experience, be part of the sustainable fashion industry, play an important role in your local community or supplement your income, we have a fantastic opportunity for you to be part of the team making our shop in Wendover a great success.

Join our busy and friendly retail team as a **Sunday Supervisor **and play your part in growing our retail income so we can continue to support patients across Buckinghamshire with life-limiting illnesses.

**Key Accountabilities**
- To support the Shop Manager and Assistant Manager to deliver an excellent retail offer for the local community.
- Work at the shop on Sundays (9.30 - 4.30), and additional days as required including occasional planned absence of Shop Manager & Assistant Manager (days off and holiday cover) and sickness absence whenever possible.
- Assist in achieving agreed income targets - sales, Gift Aid and Hospice Lottery.
- Support the Shop Manager and Assistant Manager in the recruitment and retention of shop volunteers, helping to promote a happy and productive working environment for the volunteers.
- Ensure that a standard of excellence is maintained at all times with regard to customer service.
- Receive all donated goods with gratitude and appreciation, ensuring that Gift Aid is promoted and that Gift Aid stock is managed in line with HMRC guidelines.
- Actively maintain a safe working environment, ensuring the safety of yourself, volunteers, staff, customers, donors and visitors
- At all times, safeguard the Charity’s reputation by working in a professional manner and personifying the Charity’s values.

Additional Information
- This job description is not intended to be a complete list of responsibilities. To meet the ever changing needs of the Charity you may be required to perform other duties within your capacity and competence.

**Job Experience, Skills & Qualifications**
- Experience of working as part of a team in charity or fashion retail.
- Experience of working to achieve sales targets in a customer facing environment.
- Ability to deal with difficult customers and situations with professionalism and without judgement.
- Physically fit and able to lift and carry large quantities of donations of stock, waste and recycling on a daily basis. Please note that this is a large shop over two floors.
- Demonstrable positive, solution-focused, ‘can-do’ attitude
- Applicants for this role need to be aged 18 or over. This role involves the supervision of volunteers, and in order to adhere to our safeguarding policies, all staff employed by FNHC Shops in supervisory roles need to be over 18.

**Employee Benefits**

We offer interesting and varied roles, believe in empowerment, and offering you a competitive salary and opportunities for development and training. You will be joining a supportive culture that encourages a healthy work-life balance and you’ll be part of a positive and friendly Retail team.
- Workplace pension - 3% ER contribution
- Generous company sick pay allowance
- Employee Assistance Programme & access to Smart Health wellbeing services

**Job Type**: Part-time
Part-time hours: 7 per week

**Salary**: £10.60 per hour

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Holidays
- Weekends only

Work Location: One location

Application deadline: 31/03/2023