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Client Services Support

4 months ago

Douglas, United Kingdom Zurich Insurance Full time

**Location: Douglas, Isle of Man**

**Are you restless, revved up and ready to get things done?**

Have you got the power to transform problems into first class solutions?

Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then Customer Services may be a great career path for you.

Don’t just take our word for it - read on to see for yourself

**Who are we looking for?**

We are looking for somebody to join our busy Corporate Customer Services team on a 12 month fixed term contract to cover maternity leave; responsibilities include, handling administration of Corporate Plans and their Employee Policies, payment processing, and generally helping our customers with their every need

**Skills and experience.**
- An effective communicator with the ability to influence different audiences using suitable channels that achieve clear outcomes.
- Shows initiative to effectively collaborate across the organisation, and externally, to meet high standards - including seamless customer service and high satisfaction goals.
- Demonstrates empathy: being able to put yourself in other peoples’ shoes and to show care and concern for others around you.
- Naturally curious and inquisitive.
- A team player who can confidently interact with others but who is also able to work independently.
- Open minded and willingness to explore new perspectives.
- Can actively listen giving the ability to hear and interpret messages correctly while showing the customer that you are paying attention.
- A problem solver, who is open to innovation and will challenge the status quo to get the best result.
- Strong decision maker through effective assessment of situations and delivery of the best possible outcome for the customer.
- Strong time management and organisational skills.
- Experiences in claims, customer service and/or contributions is advantageous.

**A bit more about what you will be doing.**
- Understanding and identifying customer needs to tailor solutions, whilst ensuring the right outcome for the customer.
- Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring compliant escalation where appropriate.
- Undertaking a variety of contact roles, when required, based on customer preference and business requirements, such as voice, written or digital contact.
- Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role through training, coaching and appropriate communication.
- Identify and take forward continuous improvement opportunities to enhance the customer experience.

**Who are we?**

We are Zurich Integrated Benefits International

We provide life and savings products to markets around the world. Established in 1982, the company has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 300 employees at this location.

**Why Zurich?**

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package; here are just a few of the things that could be yours
- 25 days holiday plus an additional 3 days paid volunteering and buy and sell options
- Free car parking
- Flexible working
- Free fruit on a weekly basis

**Please take a look at the video for an insight into Zurich**:
**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.