Collection Support Apprentice
1 month ago
**Main Responsiblities**
- Answer incoming calls, including overflow calls from Reception and other departments
- Load and process all new agreements, ensuring agreements are correctly scanned and saved to secure online storage
- Ensure all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
- Issue welcome packs and invoices to clients
- Monitoring the 3 Collections Support inboxes and respond in a professional and timely manner to ensure Customer Service Levels are met
- Manage a small portfolio of customer accounts in arrears, including chasing customers for payment and taking card payments over the phone
- Complete other administrative tasks as necessary
- Process and send direct debits, AUDDIS submissions, and incoming BACS payments against contracts
- Deal with all customer matters efficiently, fairly, and consistently in line with cultural values and FCA requirements
**Desired Skills**:
- High attention to detail
- Good written and verbal communication
- Organised and able to effectively prioritise workload
- Competent MS Office systems skills (Outlook, Word, Excel)
**Desired Personal Qualities**:
- Team player
- Positive ‘can do’ attitude
**Desired Qualifications**:
- GCSE English and Maths A-C or 4-9
**Future Prospects**:
- This is a growing company so there is progression available within the current team or the group
Tagged as: Apprenticeship
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