Customer Service Assistant

6 months ago


Birmingham, United Kingdom Residential Living Recruitment Full time

A customer facing role working within a Luxury Residential Build to Rent Development.

Are you interested in progressing your career in the Build to Rent sector with a fast paced, continuously growing organisation? - This is a great opportunity for you to be part of the opening team of a brand-new site

**Salary**:£28,000 per annum plus Bonus

**Job type**:Permanent

**Working hours**:Monday - Friday 10:00am - 6.30pm - Work outside these hours may be necessary during lettings and busy periods

**Location**:Birmingham

**Duties and responsibilities**

**Customer Service**
- Lead front of house and telephone support; managing and dealing with day-to-day queries.
- Develop and maintain relationships with the residents.
- Deliver high levels of customer service
- Arranging and develop the resident experience through, programming, initiatives, events and administration.
- Deliver best-in-class service to ensure tenant satisfaction and retention

**Lettings**
- Assist with lettings and the customer journey
- Conduct viewings with potential customers
- Preparing tenancy agreements and ensuring these are processed in line with company procedures
- Co-ordination of all contractual agreements, tenancies and leases

**Social Media**
- Produce relevant content across appropriate social media channels
- Assist in managing the developments social media channels
- Responding to any mentions over all relevant social media platforms and engage with the social media users.

**Experience & Knowledge**
- Positive, professional and customer focussed with a strong client focus and an ability to build relationships
- Experience working in customer facing and sales roles within BTR, Lettings or Hospitality
- Proactive and strong ability to problem solve, multi-task, plan and organise.
- Good verbal and written communication

If you feel this is the right role for you, then please do submit your CV today for more information and the job description.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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