Underwriting and Completions Consultant Tier 1

2 weeks ago

Fareham, United Kingdom OneSavings Bank Plc Full time

**About the team**:
The Underwriting department supports the Bank by assessing the risk of lending and protecting the Bank against this risk and losses. With strong market knowledge, a diagnostic approach and ability to give dependable decisions, the team take a common senseapproach to manual underwriting.

Our philosophy:
**What you will be doing**:
In this role, you will be responsible for providing a high level of customer service to all internal and external customers whilst maintaining quality with assessment of key underwriting and completions documents as well as driving pipeline chasing to completion.You will have the opportunity to work within a supportive and inclusive team, with a clear progression route in place to support your development needs.

Your responsibilities will include:

- Providing a consistently high quality of customer service to both external and internal customers.
- Ensuring that all enquiries and complex queries relating to Underwriting and Completions are dealt with promptly, efficiently and in accordance with the Bank's service standards, policies and procedures and the UK Finance Mortgage Lenders Handbook for Conveyancers
- Reviewing and agreeing property reports and if necessary refer to Valuer and assessing the response.
- Respond to, Solicitors and Brokers written and verbal communication in respect of complex queries relating to Legal and Underwriting matters. Handle escalation calls from mortgage intermediaries and Solicitors.
- Liaise with Underwriters and Legal where necessary on complex policy decisions
- Prepare further advance loans for funds release and deal with complex conditions relating to second charges and changes in products
- Perform Pre-offer and Post-offer pipeline chases to Service Level Agreement.

**In return for your commitment**:
Please use this link to see the fantastic benefits available at OSB:
**Could you be the one?**

We are looking for talented individuals who have the experience and knowledge set out below:

- Previous primary servicing or collections experience is desirable.
- Working knowledge of Microsoft Word, Excel and Powerpoint is essential.
- GSCE/GCE qualifications in both Maths and English are essential

**What to do next**

Alternatively, if you wish to have an informal and confidential chat about this role please contact us on
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don't stop there though, we have broadened our approach to encourage diversity andinclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. _
- Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishinga healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work._

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