Ifm Receptionist

We currently have an exciting vacancy for a Receptionist to cover flexibly across Chapel Health Centre/ New Mills Clinic & Buxton Health Centre.

You will be required to provide an effective reception service and have good verbal and written communication skills to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.

We provide support and advice to all visitors and patients, and ensure their time within our Health Centre is always positive.

If you would like to make a difference, this is an opportunity for you to join our team. We are a friendly and supportive team, who are happy to support our colleagues and other teams and services.

To undertake comprehensive reception clerical duties, to include:
Cash handling

Ordering stationery and supplies.

Receipt and distribution of incoming mail and franking and posting of outgoing mail.

Answering all telephone queries and forwarding calls to appropriate services.

Providing a full administrative service to the Podiatry Department. This will involveregistering patients, booking appointments both by telephone and at reception, monitoring waiting lists and liaising with the Podiatry Team.

You may be required to travel to different sites across the week.

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Provision of general reception duties including greeting, signposting and providing help to the general public in order to ensure delivery of a customer based service and excellent ‘front of house’ image

To operate the switchboard and manage telephone enquiries ensuring calls are answered in a timely and professional manner and to provide an efficient message taking service in order to ensure an effective communication system is in place

To provide a post room function for the building, including the distribution of incoming mail and processing outgoing mail, both internal and external, to ensure that all mail is dealt with efficiently

Provide support to health professionals by making appointments for a range of services including podiatry, orthotics, Wound Care, Physiotherapy and MSK

Maintain effective cash handling and banking procedures ensuring all monies are recorded, receipted and banked and petty cash issued in accordance with local procedures and the trusts Standing Financial Instructions

To provide routine clerical and admin support for the site including photocopying, collating documents, ordering equipment, stock control, reporting maintenance problems

To act as Nominated Officer of Fire for the site and fire warden in the event of fire alarm activation

To undertake CPR, defibrillator and first aid training as required and to act in accordance with trust policies and procedures

To comply with Infection Prevention and Control guidelines and policies and to deal with body fluid spillages according to trust procedures

Responsible for ordering and monitoring stock and receipting and recording deliveries

To undertake room bookings ensuring meeting rooms are prepared for use on a daily basis

Responsible for opening and closing the building and reception area as required

To collate information for daily and monthly statistics as required

To act as initial point of contact for patients and visitors wishing to make a complaint, resolving issues where possible, referring to the formal procedure where appropriate or re-directing the complaint to another member of staff

To comply with Health & Safety guidelines and policies and report incidents and any risks in own area of work

Patient Care

To be the first point of contact for patients/visitors to the site and provide non-clinical information as required.

To arrange clinical appointments, using the appropriate IT system, in line with procedures and Data Protection