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Customer and System Support Advisor

3 months ago


Street, United Kingdom Worcester City Council Full time

Job Introduction
We are looking for an enthusiastic, motivated and flexible individual to join the Customer and System Support Team (Housing). The team provides customer service and administrative support across the Strategic Housing Team.

In addition, you will provide administrative support for the Strategic Housing Team, including raising purchase orders, processing invoices for payment and coordinating payments for storage and removals.

**Key Requirements**
- Educated to NVQ level 3 or appropriate work experience
- Excellent written and verbal communication skills; able to communicate with a wide variety of people for a variety of purposes
- Excellent IT skills - experience of using a variety of programmes to communicate, keep accurate records and monitor progress and performance.
- Excellent time management and personal organisation skills; working with accuracy and attention to detail
- Able to use initiative to respond to problems and unexpected situations; ability to work under pressure and be flexible to respond to the changing needs of the service; ability to work with mínimal supervision.
- Experience of or interest in working in Housing or a related field
- Experience of working under pressure in a busy customer-focused environment; experience of working in reception and providing a range of face-to-face advice to customers.
- Embraces and actively participates in a culture of progressive change; a willingness to learn and develop new knowledge and skills
- An empathetic but assertive approach, with the ability to communicate difficult decisions; experience of dealing with challenging behaviour

The interview will consist of competency-based questions and a practical task; please allow 1.5 to 2 hours.

Closing Date: 17th June 2024

Interview date: 25th June 2024