Front of House Team

5 months ago

Newcastle upon Tyne, United Kingdom Punto Italian Kitchen Limited Full time

Join the famiglia at the **No.1** **Italian Restaurant** in Newcastle.
- **Full Time** Roles Available
- From **£9.00 to £12.00 per hour** depending on experience **PLUS TIPS** (around £350 to £400 per month for Full Time)
- 40 - 45 hours per week
- **Independent Family Run** Business - We Care About Our Team
- **Monthly Incentives** - A Chance To **Win A £75 Spa/Experience Voucher** EVERY MONTH
- **Fair Tips Distribution** **System**:

- **Free Meal** On Shift
- **Free Tea/Coffee/Soft Drinks** on Shift
- **Free Beer/Wine** after shift*
- In Role **Training** & **Career Development**:

- Excellent **Mental Health** **Support**:

- **Team Wellness & Social Events**:

- **50% Discount** When Dining With Friends & Family Up To A Table of 4
- **Hospitality Rewards ** - Health & Wellbeing Support, Cashback Card, Discount Codes + More

**FULL DETAILS BELOW in ‘The Package’ Section**

We’re looking for **outgoing, bright, driven, career-focussed** people to join our team and be part the Punto Italian Kitchen Family as we grow our brand and showcase our impeccable high standards and 5 Star service.

If you love fresh, handmade food and amazing customer service, we’re the place for you

**About Us**

Punto Italian Kitchen is a modern casual hospitality business situated in the Heart of Heaton with the goal of bringing people together in an experience of Italian Hospitality.

We make **everything fresh, from scratch**. From handmade fresh pasta and hand-stretched wood-fired 72 hour-aged sourdough pizza, right through to desserts, gelato and sorbetto, and other delicious modern and classic Italian Dishes.

Our approach to hospitality is a little different, we value uniqueness and individuality while maintaining brand standards and ultimately understand that our industry needs to change for the better; we aim to lead this change by example. **We look after our team, they are our famiglia**

**More About the Role - Front of House Team**

Reporting to the manager on shift, you will help look after our customers and delivery the 5 Star service Punto Italian Kitchen has become known for.

Specific responsibilities will include although will not be limited to:

- Greeting & Seating Customers, and Taking Orders
- Being an ambassador for the brand
- Preparing & Serving Drinks with speed and accuracy
- Serving Food from our Kitchen & Pizzeria Section
- Checking back with customers
- Following brand guidelines on customer service and satisfaction
- Ensuring customers have the best experience
- Carrying out start of shift and end of shift clean downs
- Stocking fridges and bar area
- Follow any reasonable requests given by the management team

**Requirements - Front of House Team**
- Demonstrable experience in the restaurant industry - preferably within casual dining and food service **(not including fast food or bar only work).**:

- A desire to grow with the company and **learn management skills**:

- A keen **eye for detail**, always looking and more importantly ‘seeing’ what’s happening on the floor.
- **Passionate** about good quality fresh food and taking pride in what we do as a team
- Drive for delivering **excellent customer service** and an **outstanding customer experience**:

- Excellent eye for **cleanliness** and **hygiene**, from polishing glasses to pristinely sparkling cutlery, we have exceptionally high standards
- Good interpersonal communication skills

**The Package**
- **Full Time** Roles Available with hours of between 40 -45 hours per week.
- From **£9.00 to £12.00 per hour** depending on experience **PLUS TIPS - **Our current team regularly earn up to £400 per month, that could add up to an extra £4,800 per year
- **Independent Family Run** Business - We Care About Our Team
- **Monthly Incentives** - A Chance To **Win A £75 Spa/Experience Voucher** EVERY MONTH
- **Fair Tips Distribution** **System - **We distribute tips each week based on hours worked, so even if you work a quiet shift, you get a cut of the tips from the busy shifts.
- **Free Meal** On Shift - No Restrictions on Menu Items, On Shift or Take Home
- **Free Tea/Coffee/Soft Drinks** on Shift - Draught soft drinks only on shift
- In Role **Training** & **Career Development - **We want our team to stay with us as we grow, so we will offer training and support you through your career, and even if you do eventually go on elsewhere, we’ll be happy we’ve been able to support you in your development. Grow wish us and be the best you can be.
- Excellent **Mental Health** **Support - **Our industry has a terrible reputation and we want to change that. We give excellent mental health support, not just the support included in our Hospitality Rewards scheme.
- **Team Wellness & Social Events - **We regularly arrange events with our team, be it bowling, drinks, meals out, or even a staff night in.
- **50% Discount** When Dining With Friends & Family Up To A Table of 4 - When you dine with 3 other guests you can get 50%

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