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Service Coordinator

4 months ago

Peterborough, United Kingdom Jensen Security and Fire Systems ltd Full time

Job Title: Service Coordinator

Overview:
We are currently looking for a Service Co-ordinator to join our small but busy team. You will be responsible for the day-to-day operations of the service department.

As a Service Co-ordinator your duties will include but are not limited to:

- Managing the allocation of work efficiently and effectively on our software, ensuring this is done in a timely manner and service level agreements are met.
- Ensuring time on site for planned maintenance works are within contract budgets/spend limits.
- Ensuring job statuses on our software are up to date and provide on demand reports.
- Being the key point of contact for clients and service engineers including booking in maintenance of engineer vehicles.
- Ensuring clients are kept informed in advance of planned preventative maintenance visits.
- Send clients service reports, documentation and invoicing within a timely manner.
- Answering incoming calls from clients, engineers and sub-contractors and deal with them in a polite and professional manner.
- Monthly production of reports.
- Monthly review of customer pricing plans.

*Routine checks on systems in fault and appropriate action taken to resolve the issues.

Skills required:
*Confident and professional telephone manner.

*Ability to work independently managing own workload.
*Show initiate and quick thinking in a reactive environment.

*Computer literate in programmes such as Outlook, Word and Excel.
- Previous experience in the security industry is beneficial but not essential.
- Preferably 2 years of office experience required but not essential.

A full-time position within a small dedicated team. Full training will be given
Working hours will be between Monday to Friday 08.30 -17.00

**Job Types**: Full-time, Permanent

Pay: £22,223.00-£28,580.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 21/06/2024
Reference ID: Service Co-ordinator