Clinical Support Specialist

6 months ago

Andover, United Kingdom Simplyhealth Full time

**About The Role**:
***

**Clinical Support Specialist**
**12 month FTC**
**Andover, Head Office/hybrid**
**£28,000 - £35,000 + flexible benefits pot + pension + healthplan + 36 days holiday + hybrid working**

At Simplyhealth, our affordable health and dental plans support 2 million customers, providing them the opportunity to attend routine dental treatments, visit the optician, have therapies such as physio, access a GP quickly, and more. We aim to support and protect the NHS through this provision of outpatient support.
- We're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective for working people. With a trusted brand and a strong heritage in healthcare, we think we're uniquely placed to help change the landscape of healthcare in the UK for the better.- We're looking for a Clinical Support Specialist to join our Denplan Clinical Services team.- In this varied role, you’ll provide our dental practices and internal teams with specialist support, advice and training to ensure Clinical compliance and governance. A central responsibility will be supporting and mentoring dental practices to ensure they’re operating in a compliant manner in line with CQC, HIS, HIW, RQIA and other dental regulatory and governing bodies - and you will need to travel to practices from time to time to provide this support. Day-to-day, you’ll also support the wider Clinical Services team with the processing of trauma claims.Key responsibilities include:
- Support practices through their Denplan Compliance Health check. You’ll analyse results to provide feedback, guidance and support on areas that require improvement, to ensure that practices are operating in line with guidance from regulatory bodies.
- Act as the primary business point of contact for dental compliance queries.
- Engaging with varied stakeholders including practices, the wider Clinical Services team, and Sales teams - to ensure Clinical governance issues and future requirements and qualified and understood
- Provide compliance mentoring and support to dental teams on the Denplan Excel programme
- Write clinical training modules for Denplan’s Learning Management System
- Assist the wider team with the processing of trauma claims
- Provide support and clinical guidance to the Clinical Claims and Support Specialist Handler
- Manage the communication of compliance requirements into the business and out to dental practices

**About You**:
***

This role will suit someone who’s keen to use their dental background and specialist knowledge to the benefit of Denplan and dental practices from a compliance and clinical governance perspective.
- You’ll need to have:

- Understanding and knowledge of the principles of clinical governance and compliance in dentistry
- Good understanding of the Denplan business and how it operates
- Strong communication skills with the ability to build relationships and influence internal and external stakeholders (including CQC, GDC, member and non-member dentists)
- Self-driven organisation and planning skills
- Data-driven, with proven ability to gather and analyse data in order to inform decisions
- A commitment to customer excellence, with some customer-facing experience
- The commitment and ability to travel to practices when required to provide face to face support and mentoring
- Ideally you’ll also have:

- Experience as a dental care professional, through which you’ll have had some first-hand experience of dental practice compliance
- GDC registration would be desirable**What’s in it for you**

Simplyhealth is more than just a workplace - it's a vibrant community of like-minded individuals who are passionate about creating a positive impact. Here's what you can expect when you join our team:
- **Meaningful Work**: Every day, you'll have the opportunity to work on something that really matters - improving access to healthcare for everyone in the UK.
- **Innovation and Collaboration**:We encourage a culture of innovation and collaboration, where diverse perspectives are valued, and creativity is encouraged. Your ideas will be heard, and you'll have the chance to contribute to ground-breaking solutions.
- **Growth and Development**: We believe in investing in our colleague’s growth and development. You'll have access to online resources, on-the-job training, and mentorship to enhance your skills and advance your career.
- **Work / Life Balance**: Your wellbeing matters to us, we offer flexible working arrangements to ensure you can excel both personally and professionally.
- **Community Engagement**: Joining Simplyhealth means being part of a team that actively engages in community initiatives and volunteer work. You can use your 3 annual volunteering days to give back to those who need it most.

We have a fantastic range of perks too As well as a competitive salary of £28,000 - £35,000, our benefits include a

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