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Receptionist P/t

4 months ago

London, United Kingdom Osteopathic Centre for Children Full time

POSITION: Receptionist - P/T

REPORTS TO: Clinic Operations Manager

Clinic LOCATIONS: 3 Days in our pop up Clinics
(Clinics are - Warren Street, Shoreditch and Southfields)

HOURS OF WORK: 8.30 am -4.30pm or 9.30am-5.30pm (shift)

DAYS: Tuesday, Thursday - Friday (21 hrs per week)

Salary £13,800 pa which is pro rata the full-time salary of £23,000 pa
- ____________________________________

OVERALL RESPONSIBILITY:
The Receptionist is responsible for managing the reception area, as directed by the Clinic
Operations Manager; liaising with the Consultants-in-Charge, as necessary, and ensuring patients and visitors are treated professionally.

The post holder will be required to cover all three clinics on Tuesdays, Thursdays and Fridays.
The clinics are pop-up clinics and will require setting up in the mornings and putting away at the end of the day. Able to multitask and work amidst noise and constant disruption.

Being the Front of House, the receptionists will be the first point of contact for staff and patients, meeting and greeting them in a professional manner whilst additionally providing an administrative support.

RECEPTION DUTIES:
❖ Responsible for the diary booking system ensuring patients are seeing within the required time.

❖ Retrieve, file and safeguard patient notes in line with Data Protection requirements.

❖ Responsible for the processing of all new patient data and create files.

❖ Monitor and update the diagnostic codes on patient files, ensuring all other data is inputted correctly in the Clinic office database system.

❖ Responsible for ensuring patients are subscribing to the charity’s Gift Aid scheme
(were possible).

❖ Help in setting up reception area and clearing away at the end of the day. Ensure the general tidiness of the reception as well as patient waiting areas, throughout the day.

❖ Maintain accurate data records for clinic performance in order for the Clinic
Operations Manager to produce monthly reports.

❖ Any other reasonable duties as requested by line manager or other senior staff.

ESSENTIAL SKILLS:
❖ Over 3 years’ experience working in a busy reception area or customer service

( _advantage if worked in a medical environment with electronic booking system)._

❖ Computer literate (intermediate level).

❖ High levels of customer service and administration skills

❖ Excellent communication skills and ability to communicate information to patients, and to the team

❖ Organised, detail focused

❖ Diligent, flexible and able to work as a team.

❖ Innovative, able to use initiative (within the framework of the running of the clinic)

❖ Remaining calm under pressure.

❖ Able to multitask and work amidst noise and constant disruption.

❖ Tolerance and patience - able to deal with the varying moods of parents.

❖ Knowledge and understanding of the principles of confidentiality.

❖ Demonstrate the personality and passion to help our patients and their families.
- *
- *

**Benefits**:

- Pension Scheme
- Interest free season ticket loan
- Staff use of Osteopathic services
- Employee Assistance programme

**Job Types**: Part-time, Permanent

**Salary**: £13,800.00 per year

Expected hours: 21 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, SE1 4YR: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Medical reception: 2 years (preferred)

Work Location: In person

Reference ID: R-P/T Nov 2023