Delivery Operations Coordinator

2 months ago

Cullompton, United Kingdom Sapphire Recruitment Full time

**Job Title**: Delivery Operations Coordinator

**Overall Job Purpose**: We are looking for dedicated individuals to join our client's team as Delivery Operations Coordinators. In this role, you will be responsible for tracking and monitoring the progress of deliveries and ensuring they arrive at their destinations on time. You will play a crucial role in maintaining customer satisfaction by promptly addressing any delays or issues that may arise during the delivery process.

**Responsible to**: The Manager

**Main Duties and Responsibilities**
- Monitor delivery vehicles on their assigned routes using tracking software and other tools.
- Proactively identify potential delays or obstacles that may affect delivery schedules.
- Communicate with drivers and provide real-time support to help them navigate any unexpected challenges.
- Contact clients to inform them about any potential delays or changes to delivery times.
- Collaborate with internal teams to resolve issues and ensure smooth delivery operations.
- Maintain accurate records of delivery statuses, delays, and resolutions.
- Uphold high levels of customer service by addressing client inquiries or concerns professionally and promptly.
- Escalate critical issues to the appropriate stakeholders when necessary.
- Follow company policies and procedures regarding safety, confidentiality, and data protection.

**Person Specification**
- Previous experience in logistics, transportation, or a related field is desirable but not required.
- Excellent communication skills, both written and verbal.
- Excellent customer service skills
- Strong attention to detail and the ability to multitask effectively.
- Proficiency in using tracking software and computer systems.
- Ability to remain calm under pressure and make quick decisions in time-sensitive situations.
- Strong problem-solving and decision-making skills.
- Flexibility to work in rotating shifts, including early mornings, evenings, and weekends.

Note: This job description is a general outline of key responsibilities and qualifications. Other duties may be assigned as needed.

**Additional Information**

**Type of Employment**: Temporary

**Shift Days/Hours**: 5 am - 2 pm 6 days a week (full time or part time)

**Location**: Cullompton, Devon

**Remuneration**: £11.00 p/h

**Job Types**: Full-time, Part-time

**Salary**: £11.00 per hour

Schedule:

- Every weekend
- Monday to Friday

Ability to commute/relocate:

- Cullompton, Devon: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Job 1821

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