Car Dealership Service Advisor
7 days ago
**Role: Service Advisor (Car Dealership)**
- ** Basic Salary of Up to £24,000 (depending on experience) + upselling and customer service**:
- ** bonus - OTE of between £28,000-£32,000 + Benefits**:
- ** Location: Bury St Edmunds, IP33 1XP**:
- ** Full Time and Permanent**:
- ** Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-**:
- ** 12.00pm**
Our client has a turnover of approximately £250 million per annum and over 700 members
of staff employed in 13 car dealerships and one dedicated service centre across the country,
giving the business both a national presence and a local community spirit.
They offer a wide range of new cars and vans whilst providing a variety of used and
manufacturer-approved vehicles to suit any need or price range.
They are now actively looking to recruit a Service Advisor for their Bury St Edmunds
dealership.
**Job Purpose**:
As a Service Advisor, you will be responsible for delivering a courteous and efficient
reception ensuring a high standard of customer satisfaction. Ensuring high standards of
quality workmanship and supporting continuous process improvement.
**Job Duties**:
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work
- to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the
- Workshop.
- To inform customers of any delay in completion (Complying with the Company
- Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and
- arrange future appointments for completion.
- Prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is
- removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilizes full
- labour potential.
- Ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the
- Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Help achieve sales targets as set out by the Aftersales Service Manager
**About You**:
- Strong Customer Service / Administrative experience
- Flexible approach and a positive attitude
- Motor Trade experience is desirable but not essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving license
- Evidence of ‘Right to Work in the UK
**Company Benefits**:
- Healthcare Cash Plan
- Pension
- 24 days holiday + 8 bank holidays rising with length of service
- Discounted Gym, shopping and dining benefits
- Competitive bonus schemes
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