Emirates Flight Controller

1 month ago


London, United Kingdom Swissport International AG Full time

Overview:
**Job Summary**

Reporting to the shift Duty Manager the Flight Controller will be responsible for monitoring, troubleshooting, and pre-empting operational data, in the DCS system. To ensure customer experience is optimized through efficient & accurate communication and efficient process at the STN station. The role will involve providing support and direction for front line staff and assisting Duty Managers and Supervisors in the management of disruption.

**Responsibilities**:
**Responsibilities**:

- Coordinate and organise the Passenger Agents, to ensure that Airline SLA, quality and punctuality standards along with Swissport performance standards are met.
- To act as first line contact for all staff working withing the Emirates product in order to help staff solve problems accurately.
- To deal effectively with passengers ineligible to fly or causing difficulties
- To forge professional and effective working relationships with the team, airline customers and their representatives.

Qualifications:
**Qualifications and Competencies**
- Excellent communication skills
- An ability to motivate staff
- Acute commercial awareness
- Dedication to customer service
- Full airline/system knowledge
- Flexibility


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