Informatics Technical Officer

6 months ago

Cambridge, United Kingdom Wellcome Sanger Institute Full time

Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity's greatest challenges.

We have an exciting new opportunity for an Informatics Technical Officer to join Wellcome Connecting Science as part of our Learning and Training team, on a 12 month fixed-term basis.

**About the role**:
Working closely with the Informatics Manager you will support the development and delivery of our programme of training courses.

We deliver around 25 in-person and virtual training events each year, the majority of which have a defined informatics or computational component, and you will support the teaching of these components, ensuring that course participants have the best learning experience possible.

You will support the end-to-end process of developing the informatic requirements of our courses, working with course instructors to finalise and document IT/software requirements; managing all aspects of virtual machine (VM) set ups (including building VMs, testing, enabling access via TeamViewer); and obtaining relevant software licences.

Ensuring the smooth running of teaching sessions and troubleshooting IT issues as required.

Maintaining informatics facilities, documenting and archiving materials (e.g. SOPs), supporting other Learning and Training colleagues with IT requirements, and supporting our Global Training offer.

**Essential Skills**:
Technical:

- Computer Science degree or Life Sciences degree with relevant computational experience
- Familiarity with the Linux (Ubuntu) operating system
- Familiarity with the Windows operating system, preferably in the context of its configuration and use for virtual machines within Oracle VM VirtualBox
- Experience of installing, configuring, and troubleshooting software in Windows
- Knowledge of bioinformatics

Competencies and Behaviours:

- Good written and verbal communication skills, with the ability to interact with a range of stakeholders and customers
- Be open minded and willing to try out new approaches and ideas
- Prioritise own work to optimise time and resources, proactively informing relevant people of any changes in work priorities
- Takes responsibility for tasks, solve problems, meet commitments, and close off issues/tasks
- Presents information in a way that is easy to understand
- Close attention to detail and demonstrates accuracy in their work
- Excellent organisational skills
- Experience of working autonomously and with other IT support and service providers

**About Us**:
Wellcome Connecting Science's mission is to enable everyone to explore genomic science and its impact on research, health and society. Drawing on the ground-breaking research taking place on the Wellcome Genome Campus, Connecting Science inspires new thinking, sparks conversation, supports learning, and understands global attitudes and perspectives. We connect researchers, health professionals and the wider public, creating opportunities and spaces to explore genomic science and its relationship with people, and the world around us.

Wellcome Connecting Science and the Wellcome Sanger Institute are part of the same Wellcome-funded organisation.

**Other Information**:

- Salary in the region of £32,000 to £38,000
- Training courses vary in length and duration, and some may require out of hours (evening/weekend) work and travel outside the UK.

**Working at Wellcome Sanger**:
Our flexible-hybrid working environment is designed to support a healthy work-life balance. This means you can work flexibly with a combination of working from home, and working from our Campus to allow you to focus on being productive and part of the team while enjoying the benefits of working flexibly.

We aim to attract, recruit, retain and develop talent from the widest possible talent pool, thereby gaining insight and access to different markets to generate a greater impact on the world. We have a supportive culture with the following staff networks, LGBTQ+, Parents and Carers and Race Equity to bring people together to share experiences, offer specific support and development opportunities and raise awareness. The networks are also a place for allies to provide support to others.

We want our people to be whoever they want to be because we believe people who bring their best selves to work, do their best work. That's why we're committed to creating a truly inclusive culture at Sanger Institute. We will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive.

**Our Benefits**:
We are proud to deliver an awarding campus-wide employee wellbeing strategy and programme. The importance of good health and adopting a healthier lifestyle and the commitment to reduce work-related stress is strongly acknowledged and recognised at Sanger Institute.

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