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Customer Care Advisor
4 months ago
**Customer Care Advisor - Maternity Cover**
**Location: PEAK Astbury Watersports Centre**
**Salary: £10.50 per Hour - Start date 1st May 2023 - Full Time**
**Duties and Responsibilities**:
Process a high volume of product orders
Support sales and customer care team with general operations and to help reach the team’s objectives
Taking phone call from a variety of stakeholders, effectively dealing with there enquires
Communicate internally feedback from customers
Accurately take enquiries for large or bespoke activity groups
Process new and/or amendments to bookings whilst accurately adjusting availability
Respond to online enquiries
Complete weekly reporting
Answer queries from clients regarding products and services
Manage customer journey before and after event including before their visit to agree programme/activities with support from centre team and rebooking for the following year
Create quotes
Attend and support open days
Visiting schools/companies to collect relevant date for marketing and delivery physical packs/information
Create waiting list and manage for additional sessions
Attend weekly sales meeting at agreed location with team
Working location may vary from remote, hot desk at a site and reception at centre
Deal with complaints initially and pass over to a manager if not resolved
Process cash/card takings in centre
Working with the centre manager, creating relevant cost and booking enquiries based on availability
Reception cover onsite at activity centres, selling refreshments, takings bookings and payment, face to face customer contact, answering centre phones and supporting centre manager with client contact prior to their visits
In addition, Senior Customer Care Advisors will.
Mentor and supporting customer care advisors
Support the production and analyses of reports
Any other duties deemed necessary by the business
**Keys Group**
Keys Group brings together three of the UK’s leading and longest-established providers of specialist education, care and activities; Accomplish, Keys and Peak. The organisation provides specialist support and education for more than 2,000 children, young people, adults and families in services and schools across England and Wales.
Specialist residential and supported living services for adults with a learning disability, autism, mental health needs and acquired brain injury are provided throughout England and Wales by **Accomplish.**
**Keys** offers education and care services for children, young people and families across England and Wales through its specialist schools, residential children’s homes, activity and intervention and leaving care services, adult resource centre and family assessment centres.
Activities are offered by **Peak **through its seven specialist adventure centres including water sports, treetop and climbing centres, across England
**Job Type**: Temporary contract
Contract length: 6 months
**Salary**: £10.50 per hour
**Benefits**:
- Casual dress
- Employee discount
- On-site parking
- Store discount
Ability to commute/relocate:
- Congleton, Cheshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 01/05/2023
Reference ID: PEAK -LG
