Service Coordinator

3 weeks ago


Oswestry, United Kingdom Opus Vitae Full time

This role is a customer focused role, which will be based within the existing service team. The position will involve acting as a first point of contact for all customer queries, accepting incoming calls and liaising with the engineering department to book in required services.

**Working hours**: Monday - Friday, day shifts 9am - 5pm

**Salary**: £22,000 per annum.

**Key experience we are looking for...**
- Proficiency in Microsoft Office, including excel and outlook.
- Experience with SAP desirable.
- Prior experience with processing purchase orders and invoices desirable.

**Your day to day responsibilities will include...**
- Accepting incoming service calls and allocating engineers to attend site within the agreed response times.
- Arranging engineer’s return visit whilst keeping the customer updated
- Requesting purchase orders, processing warranty claims and supplier invoices
- Managing the maintenance contract visits for key accounts
- Sourcing, quoting and supplying parts as requested
- Annual stock take of stock held on site at the distribution centres
- Use of Microsoft Office, Excel, Outlook, SAP and MAPO

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Oswestry, Shropshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)
- Administration: 1 year (required)
- Microsoft Office/Excel: 1 year (required)

Work Location: In person


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