Support Worker

7 months ago

London, United Kingdom Community Carers Full time

As a Support Worker, you will be responsible to look after the physical, emotional, cultural and social needs of Community Carers's service users using a person-centred approach. You should observe and promote the patient’s choice, independence, dignity, privacy, fulfilment and other rights and maintain good professional relationships with service users, their family and friends and other stakeholders. You should actively support other Support Workers and adhere to all regulatory and statutory obligations and policies, procedures and guidelines.

Duties of the job include:

- Providing personal care and support to every service user with a wide range of needs, illnesses and disabilities;
- Knowing and understanding the care and support of the service user;
- Undertaking the tasks detailed in the service user’s care and support plan using a person-centred approach and in the least intrusive way;
- Encouraging the independence and motivation of the service user and not fostering dependent behaviour;
- Providing input into the care and support plans of the service user by regularly feeding back to the Field Care Supervisor;
- Assisting service users in getting up in the morning and going to bed at night;
- Assisting service users to wash, bath and shower;
- Assisting service users to dress and undress;
- Assisting service users to look after their skin, teeth, hair and nails;
- Assisting service users with toileting, continence management and personal hygiene;
- Assisting service users with their medication at the agreed level of support and as detailed in their Medication Care Needs Assessment;
- Preparing food and drink for the service user, being aware of the service user’s choices/preferences, likes/dislikes, nutritional needs and cultural/personal dietary requirements;
- Providing light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management;
- Using manual handling equipment safely and correctly;
- Taking responsibility for the safe handling of property and equipment belonging to the service user;
- Maintaining good communication and develop effective working relationships with service users;
- Providing companionship to the service user, actively talking and listening to them about their interests;
- Helping the service user to maintain contact with their family and friends;
- Accompanying the service user on trips into the community;
- Assisting the service user to manage their personal affairs;
- Keeping the service user's living environment as safe as possible, whilst respecting the service user’s choice and rights.

Key Qualities:

- Minimum 2 years' experience in a healthcare role as a Care Worker
- Empathy and ability to relate to people from a wide variety of backgrounds
- Skills in communicating with tact and sensitivity
- Ability to remain calm under pressure[Text Wrapping Break]
- DBS clearance to work with vulnerable people

**Desirable Qualities**:

- Voluntary experience working for an organisation that supports vulnerable people

**GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES**

The post holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed with staff and Staff Side and are as follows:

- Treat others as you would like to be treated;
- Listen to and support others and make time to do so;
- Seek, acknowledge and value others’ experiences and contributions;
- Acknowledge others’ beliefs;
- Be courteous and considerate to all;
- Treat others fairly and equally;
- Be honest and trustworthy and act with integrity;
- Encourage others to treat all staff with respect;
- Challenge the behaviour of staff who do not show respect to others.

**CONFIDENTIALITY & DATA PROTECTION**

The post holder must maintain the confidentiality of information about patients, staff and other health service businesses and meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) at all times. The post holder must comply with all company Information and Data Protection policies at all times.

**HEALTH AND SAFETY**

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal.

**MANAGING STRESS**

Community Carers has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services t

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