Service Partner

3 weeks ago

London, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

We are looking for a Service Partner to work with a public sector Client.
**Location**: Hybrid - Remote, London, Milton Keynes, or East Kilbride
**About the role**: The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner.
The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders.
The Service Partner is responsible, for the product and business functions they are aligned to, for:

- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
- Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior ServicePartner.
- Identifying and highlighting incoming demand requirements to key stakeholders.
- Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate.

**Please call and I will be more than happy to share the full details

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