Administrator

3 weeks ago

Gloucester, United Kingdom Home Instead Full time

Company Description

**Job Description**:
**Job Purpose**

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.

**The Role**
- Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
- Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
- Coordinate holidays for the office team and Care Professionals.
- Responsible for coordinating the on-call rota and handover.
- Support the recruitment and pre-employment checks processes where appropriate.
- Coordinate Care Professional retention activities such as newsletters, Care Professional of the month /quater etc.
- Accountable for invoicing and payroll administration including entering billing hours and expenses.
- Support projects and IT initiatives where appropriate.
- Control the office supplies and make sure it is in accordance with office needs.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- To offer part-time (Flexi hours) or full time admin support to all aspects of the business
- Ensure all filing and data is up to date
- To undertake any support or admin duties as required by the Franchise Owner or Care Manager
- Be flexible to meet the demands of the business including participating in an on-call rota. Which means it may require you to support team members emergency situations
- Processing job applicants and booking in for Interview.
- Networking in the local community and supporting marketing activities.
- Care scheduling
- Accountable for invoicing and payroll administration including entering billing hours and expenses.
- Process invoices and follow up where appropriate with clients and suppliers.
- Support the reconciliation of bank statements and preparation of monthly accounts.
- Support projects and IT initiatives where appropriate.
- Control the office supplies and make sure it is in accordance with office needs.

**Qualifications**:
**Essential Criteria**
- Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
- Proven experience in office administration within a busy office environment.
- Strong organisational skills with the ability to multitask.
- Self-motivated and able to work flexibly.
- Excellent written and verbal communication skills.
- Keen eye for detail and the ability to work accurately under pressure.
- Strong team player with the confidence to work alone.

**Competencies**

**Core Competencies**

Driving Results

Customer Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

**Role Specific Competencies**

Quality Focus

Adapting to Change

Planning & Organising

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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