Foh Call Handler

5 days ago

March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

Undertake diary management for clinicians and/or managers, as required. Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work. Organise team/ward meetings, take, transcribe, and distribute minutes accordingly as required. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.

Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers.

  • Foh Call Handler

    3 weeks ago

    March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within our neighbourhood team based at the Fenland Admin Hub, Doddington Hospital, March, PE15 0UG

  • Foh Call Handler

    4 weeks ago

    March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within our neighbourhood team based at the Fenland Admin Hub, Doddington Hospital, Doddington, March, PE15 0UG.

  • Foh Call Handler

    4 weeks ago

    March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within our neighbourhood team based at the Fenland Admin Hub, Doddington Hospital, Doddington, March, PE15 0UG. The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to...

  • Foh Call Handler

    3 weeks ago

    March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within our neighbourhood team based at the Fenland Admin Hub, Doddington Hospital, March, PE15 0UG The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare...

  • Foh Call Handler

    1 week ago

    March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within one of our neighbourhood teams which are based in Fenland, Peterborough or Cambourne Hubs. The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare...

  • Foh Call Handler

    2 weeks ago

    March, Cambridgeshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within one of our neighbourhood teams which are based in Fenland, Peterborough or Cambourne Hubs.The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare...

  • Foh Call Handler

    2 weeks ago

    March, Cambridgeshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within our neighbourhood team based at the Fenland Admin Hub, Doddington Hospital, March, PE15 0UGThe post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare...

  • Foh Call Handler

    2 weeks ago

    March, Cambridgeshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other...