Design & Product Support Manager

7 days ago


Medway City Estate, United Kingdom Totec Recruitment Full time

**Salary**:£58,000 + per annum plus 10% annual bonus

**Duration**: Permanent

**Location**: Rochester, Kent

**Hybrid**: Yes

**Benefits**: Tailored to suit

My client is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for over 100 years. Active around the world, the company focuses on intelligent infrastructure for buildings anddistributed energy systems.

They are actively recruiting a **Design & Product Support Manager** with experience in the Grid Software industry.

This role will see you lead and manage the staff and resources within the Design & Product Support unit to ensure their customers receive a professional service with optimum product performance.

**Responsibilities**
- Lead and manage the design and product support unit; including training and mentoring staff to deliver required objectives.
- Act as the principal design authority for all solutions provided by Project Services; including developing and implementing guidelines, policies and processes to deliver the superior engineering strategy.
- Keep up to date with emerging technologies e.g., IEC 61850 and embed into our products and service offering.
- Oversee evaluation of potential new products to ensure that all functional and safety requirements are met.
- Act as the head of laboratory and ensure compliance with industry regulations; including UKAS and ISO 17025 requirements.
- Act as the secondary management system signatory for UKAS laboratory.
- Work closely with the Project Service Support Manager/PMO to plan and allocate resources to projects and other business unit activities, as required.
- Put appropriate succession plan in place for key roles e.g., Product Manager.
- Support the Head of Project Services in the delivery of Project Services strategic plan.

**Requirements**:

- Experience in electronics and product development environment.
- Good understanding of the electricity supply industry and how the transmission systems work.
- Solid understanding of projects including network communications, 4G solutions, LTE, Dynamic system monitoring, Power quality, G99etc.
- Solid understanding of safety standards e.g., UKCA compliance.
- Working knowledge of Cybersecurity / products and solutions security (PSS).
- Strong commercial acumen, with good customer relationship skills.
- Ability to coach, lead, and motivate others.
- IT literate, with good knowledge of IT systems.
- Ability to communicate effectively at all levels.
- Good knowledge of Quality Assurance systems.

**To Apply**

This is a great opportunity for a Design & Product Support Manager who want to play a key part in the success of this Global business.

All calls are handled with strict confidence. Thank you.


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