Recoveries Specialist Investigations and Insolvency
5 months ago
**Role Profile**
To support our Debt Recovery team and the wider business on the management of insolvency, PTSO, Tracing, Gap site investigation and credit risk referrals. This is a multi task based role with a focus on an investigative mindset and ability to understand business structure and interpret credit reports.
**Responsibilities of the role**
- Review PTSO/Insolvency notifications from company house and take required action internally. Ie. Objection/Cease of service.
- Liaising with insolvency practitioners/reviewing key paperwork.
- Follow the GAP site investigation process for Scottish Water sites.
- Complete trace requests in order to locate a customer location or key missing information that may support the debt recovery process.
- Carry out Land Registry checks to locate Landlord information.
- Review credit check requests for new business in the communications space.
- Work collaboratively with collections, sales, debt recovery to provide quality feedback on an investigation work.
- Develop an in-depth knowledge of Verastar’s systems, processes, products and services.
**Success Measures**
- 1. Process Adherence
- 2. Query Resolution SLA
- 3. Call Quality & Compliance
- 4. Ticket SLA management
**Experience**
- Previous experience in a Debt recovery role, preferred but not essential.
- Previous experience in handling insolvency/PTSO/tracing is preferred.
- Previous experience in GAP site management, preferred but not essential
- Strong communication skills; both written and verbal.
- Excel & Word literate.
- A proven stable employment record.
**Skills**
- Excellent written and verbal communications skills. Flexibility in communication styles to accommodate individual colleagues.
- High level of attention to detail and organisation, with a sense of ownership, pride and
- responsibility for the accuracy of your own work.
- The drive and determination to improve our collector’s knowledge in the role making it easy for our customers to deal with us.
- A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
- A professional, friendly and helpful demeanour, with the desire to create great working relationships with both colleagues and customers.
- Approachable, respectful and ability to gain trust from others.
**Qualifications and other requirements**
- Insolvency & tracing experience
- IT literate
- Stable employment record
**In return for your hard work, you’ll get**
It takes all kinds of people to make Verastar the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
- Core benefits including pension contributions and life assurance
- Great discounts on 100s of high street and online stores
- 25 days holiday rising with service up to 28 days
- Your birthday off every year
- Option to buy up to 10 extra holidays and sell up to 5 holidays per year
- Cycle to work and travel loans for people wanting a greener commute
- Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.
**The important extras**
- Hybrid working - option to work three days from home if you choose.
- Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
- Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
- Full time/Permanent contract of 37.5 hours per week
- No weekends and every bank holiday off
Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park. We’re only a stone’s throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre. We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.
**What happens next**
If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.
Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
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