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Retail Assistant

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Taunton, United Kingdom Monkton Elm Garden Centre Full time

Monkton Elm Garden and Pet Centre is one of Taunton’s largest employers and is an award-winning family business run by the Bellman family for over 35 years. We pride ourselves on the quality of our products and services together with our friendly, amazing staff who are ambassadors of our brand. We are a local, community orientated business and place great value on the personal relationships we have with our customers, suppliers and staff.

**About The Role**

We are currently recruiting for a part time retail assistant to work every other weekend (Saturdays and Sundays).

**Key responsibilities**:

- Deliver exceptional customer service throughout the entire customer experience; from welcoming customers and engaging with them through to closing a sale at the till point
- Assess customers’ needs and offer informed advice to help them choose the relevant products
- Provide solutions to customers where products may not be available, or customers are requiring further information
- Offer advice to customers on current sales and promotions
- Upsell to customers suggesting relevant products to support their current purchase and therefore contributing to sales targets in store.
- Maintain cleanliness in the department and ensure stock is always presentable
- Replenish stock and ensure prices are displayed correctly
- Follow merchandising plans and visual merchandising guidelines

**Experience Required**

**Role Specifics**
- Part time, 8 hours per week (working every other weekend; Saturday & Sunday). We operate a 14 day working pattern to enable employees to have every other weekend off.
- We are able to offer fixed days off with no late night working as the Garden Centre closes at 5.30pm Monday - Saturday and 4.15pm on a Sunday
- 28 days holiday inclusive of bank holidays (pro rata for part timers)
- Enhanced pay rate for bank holiday working
- Free onsite parking
- Complimentary coffee & cake on birthdays

At Monkton Elm, we celebrate difference, we support it, and we thrive on it. Diversity benefits our colleagues, our products, and our customers. We are proud to be an equal opportunity workplace and our hiring decisions are based on qualifications, merit, and business need. If you need any adjustments made to the hiring process so you can do your best, please let us know and we will be happy to help with this.

**Job Types**: Part-time, Permanent

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability
- Weekends only

Ability to commute/relocate:

- TAUNTON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (required)

Work Location: One location

Expected start date: 01/03/2023