Practice Operations Lead

2 days ago

Watford, United Kingdom Watford Health Centre Full time

**Watford Health Centre - Job Description**

**Practice Operations Lead**

To manage and coordinate all aspects of Practice functionality including team leadership, patient services, premises, IT and health & safety management. Through innovative ways of working, support the Business Manager leading the team in promoting collaborative working, excellent service delivery, learning and development, and ensuring the Practice complies with CQC regulations. Co-ordinate the enhanced service for vulnerable patients (Meadowell Clinic)

**JOB RESPONSIBILITIES**

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

**Organisational**
- Overseeing the day-to-day operations of the Practice, ensuring staff achieve their primary responsibilities
- Implementation and maintenance of patient services through IT
- Developing Practice protocols and procedures, review and update as required
- Developing and review Health & Safety policies and keep abreast of current legislation
- Ensure that the Practice has adequate disaster recovery procedures in place
- Direct line management of reception team
- Work with the Partners and other stakeholders implementing Practice policy and developments
- Liaison with stakeholders ie CCG and other practices as necessary
- Compliance with CQC regulations and standards
- Management of the premises, including health and safety aspects such as risk assessments and mandatory training

**Patient Services**
- Evaluate and initiate novel and new innovations in service delivery
- Support the practice to be ‘practice of choice’ for all residents in the catchment area
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- Manage patient complaints and ensure compliance with NHSE codes of conduct
- Manage and evolve the practice patient participation group

**Information Management and Technology**
- Evaluate and plan Practice IT implementation and modernisation
- Keep abreast of the latest development in primary care IT including DoH initiatives and regularly update the Practice Management Team
- Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
- Oversee the maintenance of the Practice’s website
- Lead on Clarity GPTeamNet

**Human Resources**
- Develop and maintain effective staff appraisal and monitoring systems
- Evaluate, organise and oversee the staff induction programme
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- Develop HR and training policies as needed

**Meadowell Enhanced Service**
- Ensure vulnerable patients receive high quality services to meet both clinical and social needs
- Meet and exceed service specification and KPI’s
- Develop collaborative working with other agencies and service providers
- Develop opportunities for business development

**Health & Safety, Security and Premises**

The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Equality and Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues adhering to the Practice policy and legislation

**Personal / Professional Development**

The post-holder will participate in any training programme implemented by the practice as part of this employment, taking responsibility for their own professional developme

  • Veterinary Practice Lead

    2 weeks ago

    Watford, Hertfordshire, United Kingdom bvsjobs.co - Jobboard Full time

    Head Veterinary Nurse - 12 Month FT - HatfieldJob Type: Full Time, Salary: £30,000-£40,000 per annum based on experience.We are seeking a confident and experienced RVN to join our team as a Head Nurse. The ideal candidate will have previous nursing experience and be ready to take the next step into a leadership role within the practice.The successful...

  • Operations and Technology Lead

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    We are Allwyn UK, a multi-national lottery operator with a market-leading presence in various countries. We're seeking an experienced Operations and Technology Lead to join our Digital Factory leadership team.About the Role:As an Operations and Technology Lead, you will be accountable for developing and embedding digital platform measurements and tooling,...

  • People Operations Lead

    2 weeks ago

    Watford, Hertfordshire, United Kingdom KPMG UK Full time

    We are looking for a highly skilled People Operations Lead to join our team in Birmingham or Watford.The successful candidate will have a proven track record of managing talent and people operations, including talent acquisition, development, and retention. They will also be responsible for implementing processes and procedures to improve efficiency and...

  • Infrastructure Operations Lead

    1 week ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Job Description:As our Digital Platform Strategist, you will be responsible for ensuring the stability and performance of our digital platforms. This includes overseeing the day-to-day running of our estate, driving operational best practices, and aligning with 3rd-party vendors. You will also be accountable for our digital release management and ensuring...

  • Practice Manager

    4 days ago

    Watford, United Kingdom Zachary Daniels Full time

    **Practice Manager | Brixton | Competitive salary plus fantastic benefits** Are you looking for your next management opportunity? Are you a Practice Manager or Retail Manager who is looking for a brand new challenge? Can you engage your team and drive customer service to market-leading standards? Do you want to join a business thathas performed...

  • Residential Care Team Lead

    1 week ago

    Watford, Hertfordshire, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    Job Title: Residential Care Team LeadAbout the Role:This dynamic role as a Residential Care Team Lead requires an individual who is passionate about delivering high-quality care services. As a member of our senior management team, you will be responsible for overseeing the daily operations of our care facility, ensuring the well-being of our residents, and...

  • Recruitment Operations Lead

    3 weeks ago

    Watford, Hertfordshire, United Kingdom CV-Library Full time

    We have an exciting opportunity for a seasoned Recruitment Operations Lead to join our team at CV-Library. Your pivotal role will involve playing a key part in building relationships with candidates, identifying new talent using our network, database, and tools, and working closely with our Business Winning team.About the RoleIn this position, you'll oversee...

  • Practice Leadership Specialist

    2 weeks ago

    Watford, Hertfordshire, United Kingdom ProfDoc Full time

    About the RoleWe are excited to offer an exceptional opportunity for a Practice Leadership Specialist to join our team at ProfDoc in Watford.The successful candidate will be responsible for overseeing the day-to-day operations of our clinic, ensuring efficient processes and smooth workflow. This is an exciting opportunity to work in a dynamic environment and...

  • Operations Lead

    3 days ago

    Watford, United Kingdom Highfield Professional Solutions Ltd Full time

    We are seeking an Operations Lead for our client in Watford. This role is ideal for someone looking to advance their career in a dynamic and supportive environment.This is a full-time position, offering a Monday to Friday schedule with 25 days of holiday. The estimated salary for this role is between £40,000 and £60,000 per annum.About the Role:Take charge...

  • Engineering Operations Lead

    5 days ago

    Watford, Hertfordshire, United Kingdom Invictus Group Full time

    Job Title: Engineering Operations LeadInvictus Group is looking for an experienced Engineering Operations Lead to join our team in Watford.About the Role:The successful candidate will be responsible for overseeing engineering operations, managing a team of engineers, and ensuring all tasks are completed safely and efficiently.Key Responsibilities:Lead and...

  • FM Operations and Compliance Lead

    3 weeks ago

    Watford, Hertfordshire, United Kingdom CV-Library Full time

    We are seeking a highly skilled Compliance Manager to join our team at the Roche Products site in Welwyn Garden City. As a Compliance Manager, you will play a critical role in ensuring that our facilities operate in accordance with regulatory requirements and company standards.Responsibilities:Develop and implement effective compliance programs for Hard FM...

  • Practice Manager

    2 months ago

    Watford, United Kingdom ProfDoc Full time

    We are working with a vet clinic in Watford that are passionate about providing exceptional care to pets and building lasting relationships with their clients. They are a well-established clinic that prides itself on a collaborative, caring environment. The team is dedicated to delivering the highest standard of veterinary medicine, and we are looking for a...

  • Practice Manager

    1 week ago

    Watford, United Kingdom ProfDoc Full time

    We are working with a vet clinic in Watford that are passionate about providing exceptional care to pets and building lasting relationships with their clients. They are a well-established clinic that prides itself on a collaborative, caring environment. The team is dedicated to delivering the highest standard of veterinary medicine, and we are looking for a...

  • Operational Efficiency Lead

    5 days ago

    Watford, Hertfordshire, United Kingdom CH&Co Catering Limited Full time

    Join our team as an Operational Efficiency Lead at CH&Co Catering Limited and play a key role in optimizing our operations during matchdays and events. As a leading workplace catering expert in the UK and Ireland, we pride ourselves on delivering exceptional food and coffee experiences to our employees and customers.About the RoleIn this role, you will be...

  • Site Operations Lead

    1 week ago

    Watford, Hertfordshire, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Job OverviewAs a Site Operations Lead, you will play a key role in the success of our construction projects in Watford, United Kingdom. The successful candidate will be responsible for overseeing site operations, ensuring compliance with health and safety regulations, and managing subcontractors and site staff.Lead day-to-day site operations, focusing on...

  • Repairs Operations Lead

    6 days ago

    Watford, United Kingdom Daniel Owen Ltd Full time

    Job Description: We are seeking an experienced Repairs Operations Lead to join our team in Hertfordshire. The ideal candidate will have strong leadership skills and be able to manage a large team of contractors. They will also have excellent communication skills and be able to liaise with customers and suppliers as needed.As a Repairs Operations Lead, you...

  • Operational Efficiency Lead

    3 weeks ago

    Watford, Hertfordshire, United Kingdom 300 North Limited Full time

    Operational Efficiency LeadWe are seeking a highly skilled Operational Efficiency Lead to join 300 North Limited in Harrow. This exciting opportunity will see you play a pivotal role in driving continuous improvement and influencing organisational success.About the Role:This is a fantastic opportunity to contribute to the success of 300 North Limited, a...

  • Operational Efficiency Lead

    2 weeks ago

    Watford, Hertfordshire, United Kingdom CH&Co Catering Limited Full time

    Job Title: Operational Efficiency LeadCompany: CH&Co Catering LimitedLocation: UK/IrelandJob Type: Full-timeAbout CH&Co Catering LimitedWe are a leading provider of workplace catering services in the UK and Ireland, committed to delivering exceptional food and service experiences. Our team is dedicated to making every day count for our employees and...

  • Commercial Operations Lead

    3 weeks ago

    Watford, Hertfordshire, United Kingdom CV-Library Full time

    We are looking for a highly skilled Commercial Operations Lead to join our team in Hertfordshire.About the Role:To lead and manage commercial operations, ensuring accurate revenue recognition and profitability.To develop and implement commercial strategies to drive business growth.To oversee the estimation and pricing process, ensuring accuracy and...

  • Engineering Operations Lead

    2 weeks ago

    Watford, United Kingdom Hamilton Rowe Recruitment Ltd Full time

    About the Role:We are currently seeking an Engineering Operations Lead to join our team at a critical commercial property in Hertfordshire. As the Engineering Operations Lead, you will be responsible for overseeing the maintenance of electrical and mechanical equipment on site, ensuring that all work is carried out safely and efficiently.You will have...