Practice Operations Lead

3 weeks ago

Watford, United Kingdom Watford Health Centre Full time

**Watford Health Centre - Job Description**

**Practice Operations Lead**

To manage and coordinate all aspects of Practice functionality including team leadership, patient services, premises, IT and health & safety management. Through innovative ways of working, support the Business Manager leading the team in promoting collaborative working, excellent service delivery, learning and development, and ensuring the Practice complies with CQC regulations. Co-ordinate the enhanced service for vulnerable patients (Meadowell Clinic)

**JOB RESPONSIBILITIES**

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

**Organisational**
- Overseeing the day-to-day operations of the Practice, ensuring staff achieve their primary responsibilities
- Implementation and maintenance of patient services through IT
- Developing Practice protocols and procedures, review and update as required
- Developing and review Health & Safety policies and keep abreast of current legislation
- Ensure that the Practice has adequate disaster recovery procedures in place
- Direct line management of reception team
- Work with the Partners and other stakeholders implementing Practice policy and developments
- Liaison with stakeholders ie CCG and other practices as necessary
- Compliance with CQC regulations and standards
- Management of the premises, including health and safety aspects such as risk assessments and mandatory training

**Patient Services**
- Evaluate and initiate novel and new innovations in service delivery
- Support the practice to be ‘practice of choice’ for all residents in the catchment area
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- Manage patient complaints and ensure compliance with NHSE codes of conduct
- Manage and evolve the practice patient participation group

**Information Management and Technology**
- Evaluate and plan Practice IT implementation and modernisation
- Keep abreast of the latest development in primary care IT including DoH initiatives and regularly update the Practice Management Team
- Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
- Oversee the maintenance of the Practice’s website
- Lead on Clarity GPTeamNet

**Human Resources**
- Develop and maintain effective staff appraisal and monitoring systems
- Evaluate, organise and oversee the staff induction programme
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
- Develop HR and training policies as needed

**Meadowell Enhanced Service**
- Ensure vulnerable patients receive high quality services to meet both clinical and social needs
- Meet and exceed service specification and KPI’s
- Develop collaborative working with other agencies and service providers
- Develop opportunities for business development

**Health & Safety, Security and Premises**

The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Equality and Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues adhering to the Practice policy and legislation

**Personal / Professional Development**

The post-holder will participate in any training programme implemented by the practice as part of this employment, taking responsibility for their own professional developme

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