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Senior Customer Service Advisor

4 months ago

Kilmarnock, United Kingdom Jewson Full time

**Have you got previous SALES experience with Customer Service and Telesales?**

**Do you enjoy delivering a first-class customer service experience?**

**Are you buzzed by people's interactions and hitting the targets?**

**Do you want to build a long-term career with a top employer who can support your desire to learn and progress?**

Jewson in Kilmarnock are recruiting now for 32h/week Senior Customer Sales Advisor with a strong SALES background

**Competitive Salary + Pension + Life Assurance + Private Medical + 31-days holiday per year (pro rata for part-time) + Opportunities to Progress and build a career**

Our Colleagues are critical to our Customers' success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

**BRANCH OPENING HOURS**

**Monday to Friday 7:30am - 5pm**

**Saturday 8am to 12noon (every two weeks)**

**What will I be doing?**

A Customer Service Advisor is an essential role within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth.

You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
- Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers - Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work - Work with colleagues to suggest opportunities for improvement

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We’d love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with y

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: From £10.88 per hour

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Kilmarnock: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- customer service: 1 year (preferred)
- B2B sales: 1 year (preferred)

Work Location: In person