Account Manager
2 weeks ago
We have an exciting position available for an **Account Manager** to join a well-established, family-run SME based in Worcester.The main purpose of this role is to ensure customer retention by providing an appropriate level of care for everycustomer through timely execution of account management administration, and to support and assist the external salesperson to accomplish the sales strategy for the territory. You will manage a base of Tier 1 customers, and maintain an excellent relationshipthroughout their journey
**Key Responsibilities**:
- Carry out proactive customer contact activity to meet customer contact targets
- Maintain and grow excellent client relationship in order to develop them further
- Book customer appointments for the external salesperson to meet customer f2f contact targets
- Resolve customer queries and complaints
- Assist with (or manage if appropriate) new opportunities arising from account reviews and f2f sales visits
- Produce sales reports
**Requirements**:
- Proven experience as an account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Experienced on Excel
- Experienced on the phone
- Hungry for growth and success
**Hours**: 7am - 5pm (Mon-Fri)
**Benefits**
- Salary - £27,000 - £30,000
- Lunch allowance
- Car wash service
- Pension
- 23 days + bank holidays
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